Convergys Jobs & Careers in Salt Lake City, UT

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30+ days ago

Online Chat Associate

Convergys Salt Lake City, UT

• Online Chat Associates are responsible for providing basic to complex technical support via live chat with wireless customers. They take personal… CareerBuilder


30+ days ago

Customer Service Sales Associate

Convergys Salt Lake City, UT

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. • Listen attentively to customer needs and… CareerBuilder


30 days ago

Part-Time Customer Service Sales Associate

Convergys Salt Lake City, UT

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. • Listen attentively to customer needs and… CareerBuilder


30+ days ago

Customer Service and Travel Membership Rep

Convergys Salt Lake City, UT

include processing customer orders and sales; providing and receiving various information; selling client products plus handling miscellaneous… CareerBuilder


30 days ago

Customer Service Technical Associate

Convergys Salt Lake City, UT

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. • Listen attentively to customer needs and… CareerBuilder


1 day ago

Multiple Support Professional Opportunities Apply Here! Customer, Technical, Sal – new

Convergys Salt Lake City, UT

• Friendly Work Environment Some of these opportunities include the below. Apply today and talk to a member of talent team to learn more! Online… CareerBuilder


30+ days ago

Bilingual Customer Service Sales Associate

Convergys Salt Lake City, UT

• Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or… CareerBuilder


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Convergys Reviews

1,405 Reviews
2.8
1,405 Reviews
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Convergys President & CEO Andrea Ayers
Andrea Ayers
313 Ratings
  1.  

    AT&T project

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Salt Lake City, UT
    Current Employee - Technical Support in Salt Lake City, UT

    I have been working at Convergys full-time (more than an year)

    Pros

    Great people to interact with, opportunities to move up, attendance policies are lenient and we get a lot of sanctioned time off.

    Cons

    Taking twice the work load as other projects due to taking double chats with mediocre pay. Upper management is very indecisive and will change policies whenever they feel like things are getting stagnant In fact, upper management has many flaws that cause the floor to be less productive through damaged managerial relationships. Nobody trusts what management says. We have been promised increases in pay that we have never seen. Hiring coordinators will hire people who cannot perform the most basic tasks.

    Advice to ManagementAdvice

    When the agents are thriving and you are in a good spot, leave things alone. Every time you try to reinvent the wheel you end up breaking things. It ends up drastically reducing performance as well as causing a majority of the workers to leave in mass groups.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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