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Convergys Reviews

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Convergys President & CEO Andrea Ayers
Andrea Ayers
561 Ratings
  • customer service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Greenville, NC
    Current Employee - Customer Service Representative in Greenville, NC
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than a year)


    Good potential to move up to another position. As long as you have 6 points or less and good stats you can move up. Even if you don't get the position you apply for they will make you an intern for that position to help you get the experience. There's not much need to call out bc you can always VGH (voluntarily going home) at certain times of the day, Pretty cool people to work around. If you can make it to a position off the phones you have a chance at loving the job.


    Management only cares about productivity, which is what makes the company money. Too quick to fire people without all the facts. A lot of broken promises from management and they trick you into overtime with incentives. You do overtime expecting to get it on the next check for that pay period, instead they break it up and sometimes you never see it. Over the last year the quality of the company has dwindled, they use to actually work with you when it came to school, children, etc but now they don't and claim its based on the needs of the business when yet we clearly see and know differently, A lot of favoritism,

    Advice to Management

    Care more about your employees and try to work with them when it comes to their work life balance.

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