Cox Communications

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Cox Communications Jobs & Careers in Chesapeake, VA

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30+ days ago

Supervisor, Inbound Sales

Cox Communications Chesapeake, VA

& DUTIES Exceeds growth and profit objectives by maximizing the sales of individual and bundled Cox video, voice and data services to residential… Glassdoor


20 days ago

Business Development Consultant

Cox Communications Chesapeake, VA

he Business Development Consultant collaborates with sales associates and other Cox Media departments to develop proposed solutions then successfully… Glassdoor


30+ days ago

Technical Services Representative (Hampton Roads)

Cox Communications Chesapeake, VA

At Cox, we connect people to the things they love. Now wed like to connect with you. Cox Communications is looking for sharp talent to join our team… Glassdoor


30+ days ago

Manager Field Marketing

Cox Communications Chesapeake, VA

and Essential Functions • Manages marketing campaign execution through all field sales channels in an effort to maximize close rates, drive… Glassdoor


30+ days ago

Inbound Sales Representative (Inside Sales - Hampton Roads)

Cox Communications Chesapeake, VA

At Cox, we connect people to the things they love. Now wed like to connect with you. Cox Communications is looking for sharp talent to join our team… Glassdoor


30+ days ago

RNOC Technician II

Cox Communications Chesapeake, VA

The RNOC Technician II will keep our customers connected by supporting the RNOC Vision to protect and preserve the local network integrity and… Glassdoor


30+ days ago

Receivables Management Specialist I

Cox Communications Chesapeake, VA

Provides transactional and basic compliance support to other departments to maximize business operations and financial performance, promote customer… Glassdoor


30+ days ago

Inbound Sales Representative

Cox Communications Chesapeake, VA

1.Responsible for receiving sales calls from current customers and/or non-subscribers for sales and revenue generation in a high-intensity call… Glassdoor


3 days ago

Technical Support Representative – new

Cox Communications Chesapeake, VA

The Technical Support Representative (TSR I) provides Tier 1 troubleshooting assistance and education by telephone about installation and use of Cox… Glassdoor


3 days ago

Test Desk Technician II – new

Cox Communications Chesapeake, VA

and Essential Functions • Evaluates and resolves trouble tickets (i.e. residential and/or commercial telephony, commercial data) using all… Glassdoor


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  1. 6 people found this helpful  

    Technical Support Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Chesapeake, VA
    Current Employee - Technical Support Representative in Chesapeake, VA

    I have been working at Cox Communications full-time (more than an year)

    Pros

    Great co-workers in tech support, everyone is very helpful, friendly, and like to keep positive - no drama. The supervisors are all great people. Great benefits. They love feeding us. If you have patience with all sorts of customers troubleshooting isn't too bad.

    Cons

    Too much stress now on meeting sales instead of the job title of tech support. I really enjoyed working here at the beginning in July 2012, but within the past few months the rules have changed and I feel like I'm only valued if I install a new product.

    The sales goals and time adherence do not feel rational to keep up with each month. A lot of customers calling into tech support already have cable, internet, and phone. If they don't, they more often decline to add because they say they either cannot afford it or they are more focused on their real reason for calling, which is to fix their issue.

    Another aspect to the sales focus is that employees get praised just for keying a new product install. This could mean you're installing services again for someone who had a non-pay disconnect or they are transferring to a new address. When workers key these orders they are praised for making a sale, when really it just landed in their lap. If you weren't lucky enough to have one of these instances during the month and weren't able to convince a customer to add a new product you're left feeling like you're doing your job wrong or not trying hard enough. I've received kudos weekly from customers who thought I did a great job troubleshooting and went out of my way to help them, but in the end that isn't the goal anymore.

    The role as a tech support rep is enough as things change every day here, so adding sales is too much. I'm looking for other work as I'm tired of having sales jammed down my throat.

    Advice to ManagementAdvice

    Take the sales focus away from tech support. We want the job in tech support to help people and problem solve. It's too stressful with the new rules that were activated this past month. I don't like feeling like I'm not doing a great job/am going to loose my job if I try all month and wasn't able to sell something.

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