Cox Communications

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Cox Communications Reviews

729 Reviews
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Cox Communications President Pat Esser
Pat Esser
418 Ratings
  • 2 people found this helpful  

    A good place to start, but don't stay too long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Field Service Representative in Chesapeake, VA
    Former Employee - Field Service Representative in Chesapeake, VA

    I worked at Cox Communications

    Pros

    A "Cox Job" is a good place to start for people who have a diverse background of skills to get in on the ground floor of a growing company. I learned many of the communication, and customer relations skills that I still use today. You also get a good sense of the newer technology that is out there in the market.

    They have great benefits, including health, dental, life, and free cable service. Also the pension plan is awesome, along with the 401 k.

    The pay isn't that great starting out, but can be better after a few years.

    Cons

    We used to jokingly call it "Cox Mis-communications", because there is a huge problem within the company of the left hand not knowing what the right hand is doing. There are a lot of old timers who are resistent to change, and cause a lot of problems when new processes are implemented.
    Management is not attunded to the needs of the workers, and there is too much of an emphasis on production and sales, with out adequate regard for employees needs and customer service concerns.
    They pay you just enough, so that you can't leave. Most people that work there don't have degrees so they would have a hard time finding comparable pay elsewhere.

    Advice to ManagementAdvice

    Make a focus group of lower level employees that could give you the inside view point on what they see everyday, and how they would implement changes that would help the overall organization.

    No opinion of CEO

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