Cox Communications Jobs in Oklahoma City, OK

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3 days ago

Director, Training Delivery

Cox Communications Oklahoma City, OK

and Essential Functions • Leads a team of Training Delivery professionals and leaders that support overall operations training strategy for their… Cox Communications


28 days ago

Customer Retention Representative (OKC)

Cox Communications Oklahoma City, OK

• Offer additional or upgraded services, while providing a quality customer experience. • Live the Cox… Cox Communications


28 days ago

Third Party Account Manager

Cox Communications Oklahoma City, OK

As a Third Party Account Manager, you will play a pivotal role in the continued stability and growth of our organization, by serving as an ambassador… Cox Communications


14 days ago

Outside Sales Representative - Direct Sales-Single Family Unit

Cox Communications Oklahoma City, OK

sales. • Cold canvasses in assigned territory and makes sales presentation to… Cox Communications


14 days ago

CB Access Transport Tech II

Cox Communications Oklahoma City, OK

• Works with contractors/vendors to ensure equipment is installed and operating properly. • Creates… Cox Communications


6 days ago

Manager, Sales Training Delivery

Cox Communications Oklahoma City, OK

and Essential Functions • Manages a team of Cox Trainers that support overall sales strategy… Cox Communications


28 days ago

Inbound Sales Representative (Inside Sales-OKC)

Cox Communications Oklahoma City, OK

• Drive sales for all Cox residential services and product lines to maximize sales, while ensuring customer satisfaction through a call center sales… Cox Communications


13 days ago

Retail Sales Associate

Cox Communications Edmond, OK

At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for sharp talent to join our team… Cox Communications


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Cox Communications President Pat Esser
Pat Esser
444 Ratings
  • 2 people found this helpful

    Company Actions Do Not Reflect The Image It Promotes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support Representative in Oklahoma City, OK
    Current Employee - Technical Support Representative in Oklahoma City, OK

    I have been working at Cox Communications

    Pros

    Nearly free cable and internet are nice.
    Health insurance package is decent compared to similar jobs elsewhere.
    Several weeks of paid vacation every year is nice.
    Cox is a diverse employer- it has an extremely promising variety in its work force.
    Pay grades at Cox are very competitive.

    Cons

    *Cox management tell employees they are listening to feedback but seem to rarely put the ideas to use.
    *Employees who submit complaints to management about their concerns regarding work conditions and job responsibilities do not seem to last very long in technical support.
    *Cox does not guarantee breaks to front line employees in Oklahoma at least- if an employee misses a break helping customers they are expected to let it go.
    *Paid vacation is nice but it also doubles as sick time so it can sometimes be hard to take a vacation if you spend very much time at all sick.
    *In recent years the tech call center seems to never have enough employees to take the call volume and work load being required of them- resulting ultimately in very long hold times for customers.
    *As a company Cox promotes an image as the customer's "friend" but it is hard to support that image as a front line employee when the company spends a lot up front to get a customer but once that initial sale is made doesn't offer many good choices to trying to keep them.

    Advice to ManagementAdvice

    Management at Cox needs to realize that customers would trade a thousand apologies for more reliable service and faster responses to their problems.

    Doesn't Recommend
    Disapproves of CEO

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