Cox Communications Jobs in Omaha, NE

Hiring? Post a Job
18 job openings Back to all jobs

Show:  All Results Last 7 Days
3 days ago

Store Manager I

Cox Communications Omaha, NE

and Essential Functions • Hires, trains, developments and disciplines store staff. • Sets performance goals and objectives for the team as… Cox Communications


4 days ago

Strategic Accounts Specialist

Cox Communications Omaha, NE

- Region/System Strategic Account Specialist (Carrier/Wholesale): The Cox Business Region/System Strategic Account Specialist retains, grows, and… Cox Communications


10 days ago

Retail Sales Associate (All Greater Nebraska

Cox Communications Omaha, NE

This is the perfect career opportunity for sales-driven individuals with an entrepreneurial spirit. Unleash your potential with Cox Communications as… Cox Communications


12 days ago

HIRING EVENT: Sales Representatives at Cox Communications (Direct/Home Security/Retail Sales)

Cox Communications Omaha, NE

As a Sales Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line… Cox Communications


10 days ago

Indirect Account Executive (Multi Dwelling Units-Single Family Dwelling)

Cox Communications Omaha, NE

• Identifies revenue generating opportunities for the company and assesses service opportunities in territory (potential sales, areas of proposed… Cox Communications


14 days ago

Part-Time Retail Sales Associate

Cox Communications Omaha, NE +2 locations

This is the perfect career opportunity for sales-driven individuals with an entrepreneurial spirit. Unleash your potential with Cox Communications as… Cox Communications


17 days ago

Outside Sales Representative-Home Security Sales

Cox Communications Omaha, NE

the success of our Home Security solution through outside sales activities. In this role, you will introduce, promote… Cox Communications


30+ days ago

Media Consultant II

Cox Communications Omaha, NE

8-Continually prospect for new business from all available sources. 9-Practice portfolio management techniques, including reducing churn, growing… Cox Communications


30+ days ago

Universal Home Tech-In Training

Cox Communications Omaha, NE

• Lives the Cox Values, by completing work to the highest quality standard in the most productive manner. Unleash your potential… Cox Communications


30+ days ago

Retail Sales Associate - 3rd Party

Cox Communications Omaha, NE

This is the perfect career opportunity for sales-driven individuals with an entrepreneurial spirit. Unleash your potential with Cox Communications as… Cox Communications


Cox Communications Photos

Cox Communications Reviews

3.5
Rating Trends
Recommend to a friend
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
520 Ratings
  • Helpful (1)

    10 Year Employee - Customer Care Review Focused

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care (and Others Through the Years) in Omaha, NE
    Former Employee - Customer Care (and Others Through the Years) in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The benefits are good, the industry is a fun industry. There are many good people in the company. I wrote a LONG cons section so I should be fair here: There are several departments that are fun(ish) to work in. Those have gone down hill due to company wide changes, but many folks still enjoy what they do there. Those departments are mostly ran by smart, good people. Depending on what system you are in. Omaha has many good people, those people figured out how to get out of the black hole of customer care. So the Omaha system as a whole is not all bad.

    Cons

    First, No Work/Life balance. You're either at work or you're not. You figure it out. Unless you're friendly with a manager who will let you violate policy but hold firm on others. (common) Second, Work environment. A LOT of employees get away with flat not doing their job but are not addressed because the vast majority of Customer Care Supervisors are more worried about smoke breaks, BS'ing with friends in the building, and avoiding manager call backs. Third, Leadership. There is none. Not locally. There are some solid people working in ATL. But locally, there are a handful of good leaders, and dozens of people who's head is so far up their own rear they couldn't grasp reality. Locally, Top down has little responsibility. On one of the biggest nights in the telecommunications history, TOP leaders were nowhere to be found. Seems to me, when the company is going to experience the BIGGEST night ever, leaders should be there. But I guess they were more worried about their party for the event. (Priorities). That is an example of the mindset of many leaders. Self preservation, ego stroking, and doing as little work as possible. Common traits in many leaders. I don't know about most folks, but managers are not leaders by default. Managers, directors, vice presidents all have a duty to demonstrate culture and high standards. When they don't, they are just job fillers. Most leaders have just moved up by getting their nose dirty. Most leadership hires are met with a lot of confusion. Fourth, No career development. You advance if you're friends with the right person. Hiring practices demonstrate it. The law has been violated dozens of times in hiring practices. It is unregulated and unchallenged. HR don't care, most of them have been in the same job WAY too long. Fifth, people in the same role way too long. As noted, HR is full of LONG time people in their current roles. This causes tunnel vision, favoritism, and arrogance. If you filed a complaint, it doesn't stay confidential, too many HR people are real close to other leaders having worked together for many years. Stuff gets out. Sixth, Feedback. They constantly say "Open Door" HAHAHA! Right. You go in that door, you're not held in confidence, as I noted above, if you complain about X to Y, Y will tell X later. Guaranteed. If you have an issue they will make it worse by making sure you feel bad for saying something. Or if you provide feedback they will just pretend to care, ignore it, and actually become annoyed with you over time. DON'T QUESTION ME, I've been a *insert title* for *insert years*, I know what I'm doing. Such a common mindset. If you did a multi-page report PROVING a process is ineffective, and another multi-page report on how to do it better, you will be ignored. They didn't come up with the idea, it can't be a good idea. There were several occasions where I personally made a suggestion that was constructive, and at first it was "Oh thanks" then it became "This is why you're wrong" even though they didn't grasp what I was actually saying. Several leaders constantly assume anything you say is complaining after awhile. Seventh, Grunts. If you aren't a grunt, just show up, do work, don't question, focus entirely on numbers, and be completely happy with any change they don't want you. If you aren't HAPPY with bad changes they make you are questioned. "I don't have to agree with it, but I accept it" is not acceptable. You accept it and LIKE it. There were dozens of decisions that were made that made no sense, but any expression of not liking that decision was met with negative attitude instead of exploring the issue. Eighth, Customers. They are the least most important part of decisions being made. If they were, the entire system would be different, the training would be better, and the expectations they measure their employees would be different. Ninth, Best Place To Work, that USED to be a common thought, Years ago. They stopped caring about that award, and it shows. Tenth, Front Liners. Honestly, if you're not a front liner, most of what I wrote makes no sense to you, is off base, or just doesn't apply. Because front liners are treated like crap, and if you move above that, you usually enjoy it. See part of doing as little work as possible. If people not in front line roles DID their job with a lot more passion, and in some cases, DID their job, Front Liners would be happier. There are things in place intended to help things be better, those aren't done, because talking about kids, weekend plans, or other people in the company is far more compelling to many. Pretty sad. The WORST part, tunnel vision. Many of the leaders think this is how business is done. So sad. You could not be more wrong. Some large companies have mostly positive reviews. You should figure out why that is. Just saying.

    Advice to Management

    Quit. Sorry, but a group of people closed off to any kind of advice, feedback, or even just insight isn't going to suddenly become leaders. There are several great people in various roles throughout the company, but there are a ton of people that need to go. Start with supervisors who babysit other departments that are slammed by his department who completely ignore policies. Then takes 5 smoke breaks a day, He does it in 2 places, so people don't notice. Or so he thinks. I literally could go on all day. But that's just how many crap goes on that is ignored. I guess, my best advice, other than quit, is define manager and leader. I can promise you fall more in the former than the latter. Figure out why, and fix that. LEAD, don't just manage. You aren't going to learn that at work either. Or this, the definition of insanity. Learn it. EOS, "focus groups", and others all have the same theme, you expect results but don't change the culture.


Work at Cox Communications? Share Your Experiences

Cox Communications

 
Click to Rate
or
Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.