Cox Communications Jobs in Phoenix, AZ

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19 hrs ago

Outside Sales Representative - Home Security – new

Cox Communications Phoenix, AZ

Take Control of Your Career and Unleash your potential as an Outside Sales Representative with Cox Communications today. As an Outside Sales… Cox Communications

19 hrs ago

Manager, Inside Sales - CB – new

Cox Communications Phoenix, AZ

and Essential Functions Essential functions of the role include leadership… Cox Communications

4 days ago

Outside Sales Representative -Direct Sales Single Family Unit and Home Security

Cox Communications Phoenix, AZ

At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for sharp talent to join our team… Cox Communications

4 days ago

Bilingual (Spanish/English) Call Center Customer Service Representative (Technical Support)

Cox Communications Phoenix, AZ

We offer... • Competitive wages with potential for additional financial incentives for motivated team members! • FREE Internet and other Cox… Cox Communications

12 days ago

Inbound Sales Rep - HomeLife

Cox Communications Phoenix, AZ

& DUTIES • Maximizes residential sales calls by selling Cox Communications home security products and services to new and existing customers… Cox Communications

21 days ago

Outside Sales Representative - Direct Sales Multi Dwelling Unit

Cox Communications Phoenix, AZ

As an Outside Sales Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a… Cox Communications

23 days ago

Product Specialist

Cox Communications Phoenix, AZ

Cox Media is looking for a collaborative and well-organized Product Specialist, supporting digital solutions that will play a pivotal role in… Cox Communications

30+ days ago

Outbound Sales Representative - Cox Business

Cox Communications Phoenix, AZ

Unleash your potential with Cox Communications as a Cox Business Outbound Sales Representative! In this role, you’ll have opportunities for personal… Cox Communications

30+ days ago

Regional Product Implementation Manager

Cox Communications Phoenix, AZ

& Essential Functions • Coordinates cross functional product implementation projects for Region Cox Business • Provides support for all product… Cox Communications

30+ days ago

Account Executive 2 - CB

Cox Communications Phoenix, AZ

The Cox Business Account Executive (Retail) sells bundled telephony, data, and video solutions to new small to medium (20-99 employees) business… Cox Communications

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Cox Communications President Pat Esser
Pat Esser
542 Ratings
  • Helpful (3)

    Techincal Support Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Negative Outlook
    Disapproves of CEO


    The company pays well and offers many daily and monthly sales incentives. They give their employees a moderate amount of empowerment and isn't too concerned about much as long as you show up and meet your metrics.


    There was originally no standard for corrective action for poor stat performance. Once they enacted a write up process, they lowered all of their standards (even though the goals were absolutely attainable). The company restructured their customer service and uses third party call centers for about 60% of their calls which leads to a poor experience for the customer. The company itself is a follower in the industry and aligns many of its practices with what other companies are doing instead of taking the lead in culture and innovation.

    Advice to Management

    Focus your values on the customer rather than spreading your mission over 9 different conflicting interests. Align all of your departments under one mission instead of them battling against each other for their own department's interests. Take risks and be a leader in the industry rather than following industry trends.

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