Custom Computer Specialists
Custom Computer Specialists, Inc. – Lincoln, RI
• Determines operational and technical feasibility by evaluating analysis, problem definition, requirements, solution development and proposed… Glassdoor
“No growth potential. No labs. Promised training, received none. Shady management. A paycheck and nothing further. ”
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Custom Computer Specialists full-time (more than an year)Pros
Most people are friendly, kind, and are trying to do a good job. I developed a lot of great relationships with people, who I will truly miss. They will pay for most certification exams, but there are limits (more below). You get an Amex gift card for passing certain exams, but the values aren't always calculated correctly.Cons
Heed my warnings, or you will undoubtedly learn by experience, and then like me, you'll wake up a year later having completely wasted your time.
There's a lot of negativity. The overall stress level is high, because everyone is over-worked, and under-trained or simply underpaid. They are trying to do too much, with too little resources.
Consistently asked engineers tackle a project or troubleshoot an issue where they have absolutely no idea what they are doing, yet this happened again and again, and the blame was put on the engineers, for not knowing X, when meanwhile they never professed to, nor had it on their resume, and training was never offered to supplement their skill set. Here, deploy this Office 365 solution to an extremely important client with zero training. Should be fine, right?
Sales staff sells a product that engineers have never touched before, and somehow management expects a positive result yesterday. Insane.
Project managers are continually pushing back items they clearly should be handling, and it's allowed to continue. I get that they are busy, but so many projects have met with disaster, that you'd think they'd have a shake up or at least a talking to about the same issues happening again and again.
Personally asked for training at least a dozen times, I was told that they'd look into it, or was promised they'd develop a training plan, but nothing ever came out of it. I felt that they were actively trying to discourage me from advancing or getting any sort of training. Just imagine how much you'd boil inside, after being promised training, and it being the #1 reason you chose this firm, only to be stymied again and again.
Their NOC was completely understaffed, and under-trained. Lots of trial and error/hit and miss troubleshooting methods, which a lot of times caused more issues than the initial reported issue from the client. I feel bad for management, because they have no budget to train these people, so they are stuck just dealing with this situation. Awful.
My manager was a scatterbrain, and outright lied to his management regarding conversations he had with me. He would consistently just outright ignore MANY e-mails, on subjects such as wanting to schedule a day to take an exam, or request vacation time. You know, stuff that mattered to me. But if it was something he needed, boy if you didn't answer your e-mail within minutes, he was on the phone to you or at your desk, wanting to know what the answer was, and not caring that you were in the middle of something else more important. He's a nice guy on the surface, but a frustrating, shady creep underneath, who instead of being honest and dealing with the consequences of his sometimes disastrous methods, does ridiculous moral gymnastics to justify his behavior.
They will pay for exams, but I was told when I wanted to schedule a $400 exam that "I don't think they'll pay for it, better not even bother". That's encouraging. I got grief over a $10 book to study for an exam they needed for one of their partnerships. Unreal. The worst part, is if you are "lucky" enough to get training, you are forced to sign some bizarro agreement, which adds up the total cost of the training, your billable rate over the course of that training, and any other expenses. They then forgive a couple hundred dollars of that amount bi-monthly. If you leave the company, they'll go after you for the remaining cost that you haven't "paid down". A $5k class could easily cost you over $10k, and take years to pay down. Good luck getting more than one training class every few years. Disgraceful. I understand that they want to discourage people to leave after spending money on them, but this is entirely too far, that it's shocking. No wonder why anyone I dealt with outside the IT director didn't have a clue at what they were doing. I was consistently told by clients that they felt that I was the only one that seemed like they had any idea of what they were doing. Not good! I speak to colleagues who are stunned that this method is in place. I don't know what else to say, other than it's nuts.Advice to ManagementAdvice
A serious wake-up call on how to treat employees, including a major change to training. What you are doing is not working, and you shouldn't be surprised by this! I understand that local government and education (a large part of your business) are notoriously behind the curve on technology, but that's no excuse that your entire staff should be, as well. Cut that insane indentured servitude method of acquiring training, and allow departments their own (hefty) training budget. Leverage partners to provide training for no cost, to supplement the budget. Get more people involved in trade shows, instead of consistently sending the same people. The CEO is a nice gentlemen, but I feel either is unaware or doesn't care that his turnover is so high. Show your employees that you actually care, not just grandstand about it.Doesn't RecommendNegative OutlookDisapproves of CEO