Communications Data Group – Champaign, IL
Provide analysis, development and maintenance of CDG software applications and programs with focus on providing comprehensive and effective user… TheJobNetwork
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“Working as a support analyst at DDC? Prepare for a stressful environment and unreasonable expectations. ”
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at DDC Advocacy full-time (more than a year)Pros
Benefits were Good. Pay was decent as well, but only because I was in a position to leverage it.Cons
For this position you will be expected to juggle long term work, short term work, being continually available to answer the phone to take new requests, all while having to time track every single little thing you do. Some of the requests have strict timelines associated with them, so be prepared to stop what you're currently working on to placate another client that demands their work be completed within the next half-hour.
The account directors (or AVPs as they're called now) you will be working with have no clue on how to properly document and send requests to the support team. Expect to spend extra time actually gathering client requirements and documenting these request yourself instead of immediately starting work on the deliverable, because AVPs are resistant to submitting a ticket with the proper details.
If DDC can get away with paying a support analyst peanuts they will. If you have good html, content management, and customer service experience I would demand no less than $50,000 (minimum). Even that amount is questionable with what stress you'll have to deal with. The work can be extremely unbalanced at times and unreasonable expectations will be placed on you. You will be judged purely on metrics with none of the context behind those metrics considered. The management I was working under were passive aggressive and only cared about making themselves look good. I felt more like I was tool then part of an actual team while working at DDC Advocacy.Advice to ManagementAdvice
Get a better understanding of the day to day challenges the support team for this company goes though, how the workload can be better balanced, and why other departments refuse to adopt processes that would be more efficient for getting deliverables to your clients in a timely and consistent manner. The high turn over rate (Three support analysts are gone this year in case you weren't counting) should suggest there's an obvious problem.Doesn't RecommendNegative OutlookDisapproves of CEO