DHL Global Forwarding

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DHL Global Forwarding Reviews

172 Reviews
172 Reviews
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DHL Global Forwarding CEO Roger Crook
Roger Crook
58 Ratings
  • 2 people found this helpful  

    Ocean Freight Product

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DHL Global Forwarding full-time (more than 10 years)


    Large company with a global network; knowledgeable/dedicated long term employees (those that are left).


    Very micromanaged company; even senior/executive country-level management has little authority to make decisions based on local issues/needs. Company is the very definition of "penny-wise, pound foolish"; will not staff offices adequately but will pay costs incurred due to short staffing/undertrained employees daily. HR policies have resulted in a deteriorating work environment due to pay (low, especially for low/mid-level management) and hours (long; 50-60 hours a week or more is expected even for an entry level supervisor). For many managers this results in earning less (either overall or on an hourly basis) than their subordinates. Managers do not have time to train/develop employees. Reliance on "contractors" (i.e. temps) has resulted in a markedly low overall quality of employee especially due to the lack of time available for managers (or other employees) to train new staff. Employees know that the difficulty in replacing agents means they are almost never disciplined and cannot be held to high standards as managers do not want to have to replace staff as this shifts even more work onto low level management. Operational policies are dictated by global managers who do not have day to day knowledge of the business; this results in unworkable procedures/systems. Proven systems are replaced without desk level feedback and cause reductions in productivity/efficiency due to issues in using new systems (which are absurdly amateurish in their design, lacking in accuracy, and display information in formats that are not well-organized or user friendly). E-mail is overwhelming and reliance on group boxes causes employees to waste time sifting through messages for relevant requests/information and causes delays/service issues.

    Advice to ManagementAdvice

    Invest in your employees with an eye to the long term; stop focusing on short term needs. Instead of cutting back staff in slow periods use that time for training to improve long term viability and enhance productivity/efficiency. Return authority/decision making to local management as much as possible; responsibility without authority is not workable. Cut back on effectively mandatory overtime/travel so managers can have an adequate work life balance (i.e. doing two hours of e-mail nightly after a ten hour day - with five hour spent on conference calls); this is costing the company good managers who are not willing to "live" solely for DHL.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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