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I worked at DISH full-time (More than 3 years)
Dish is definitely focused on improving the customer experience by improving technician training and improving the communication between the tech and the customer at the customer's home during installation and service, especially when teaching the customer on how to use new equipment. Dish is constantly improving to be a better company for customers and employees. While I was at the company, Dish began leadership training for managers and this was to improve the leadership skills of front-line and higher managers.
Many front-line and higher leaders come from the technician ranks and had to have been excellent technicians to be promoted, however many lack management and leadership skills and this can lead to high turnover of new technicians and bad reviews of the company by these ex-employees on sites like Glass Door. Dish has a unique culture where not everybody fits in and applicants should make sure they have as good a feel as possible of the culture. This is a 365-day work environment and a good portion of the work is outside in possibly very cold, very hot or very wet weather. Also work inside homes may include crawl spaces, attics and rare but possible homes where customers live very dirty.
Advice to Management
Dish has many excellent leaders and continued development of the leadership skills of the front-line Field Service Managers and Installation Managers as well as General Managers will pay dividends over time.