DSW Jobs in Hyannis, MA

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30+ days ago

Part Time Sales Associate

DSW Hyannis, MA +3 locations

The DSW Sales Associate exhibits passionate, friendly, helpful and real customer service. Executes the customer service model Check, Check, Match… DSW


DSW Reviews

3.4
Rating Trends
Recommend to a friend
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DSW President, CEO, and Director Mike MacDonald
Mike MacDonald
350 Ratings
  • Amazing Values!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Operations Manager in Tampa, FL
    Former Employee - Assistant Operations Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DSW full-time (More than 3 years)

    Pros

    I loved the Values at DSW - Passion, Accountability, Collaboration, and Humility. The District Managers for the company live the values and expect their managers and associate teams to live them as well. There is a great training program in place for new hired managers. If followed, managers will finish training with a comprehensive understanding of the company and processes. DSW also has web-based training that is underutilized but full of great information that can be applied at DSW or any other retail environment. If you become an employee there - FIND TIME TO UTILIZE THIS PROGRAM! Mike McDonald is a CEO and will always be a fan.

    Cons

    Coaching in the moment and follow up have remained a struggle in retail. DSW has a decent process in place to log coaching but there could be a better, more 'in the moment' way of logging. Simply holding managers to "log something" daily is not an effective way to coach and develop a team of associates or managers. The managers need to buy into the development of the teams they work with, take time to mentor and develop. Having worked in a store that didn't embrace developing their team vs. having worked in one that did - well there is a profound difference in the level of customer service and happiness those teams displayed with the guests they assisted on the sales floor and on the phone.

    Advice to Management

    If you live the values, have good intent and the management team you work with embraces your development, you will get promoted.


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