Dallas Museum of Art

  www.dallasmuseumofart.org
  www.dallasmuseumofart.org
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Dallas Museum of Art Jobs & Careers in Dallas, TX

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23 days ago

Digital Media: Rights & Reproductions Coordinator

Dallas Museum of Art Dallas, TX

The Rights & Reproductions Coordinator secures permissions for images and other digital content, resolves issues surrounding copyright and… Glassdoor


25 days ago

Director of Security

Dallas Museum of Art Dallas, TX

These reasons, the Director of Security position is involved with the protection and welfare of the Museum’s assets, staff, and patrons; including… Glassdoor


30+ days ago

Assistant Manager of Special Events

Dallas Museum of Art Dallas, TX

The Assistant Manager of Special Events provides implementation, administrative management and event planning for the annual Silver Supper, a… Glassdoor


8 days ago

Development Writer

Dallas Museum of Art Dallas, TX

include prospect research, preparation of original proposals and reports, and donor stewardship. The Development writer must work… Glassdoor


30+ days ago

Manager of Special Events

Dallas Museum of Art Dallas, TX

The Manager of Special Events is a natural “people person” who enjoys reaching out to and connecting with a broad community to promote the mission of… Glassdoor


30+ days ago

Evaluator

Dallas Museum of Art Dallas, TX

The Evaluator plays a critical role to assess the effectiveness and impact of museum activities. Representing the organization professionally in… Glassdoor


15 days ago

Research Associate for Early Texas Art

Dallas Museum of Art Dallas, TX

The Dallas Museum of Art is seeking a qualified candidate to serve as a Research Associate for Early Texas Art. It is a full-time position of… Glassdoor


Dallas Museum of Art Reviews

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8 Reviews
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John R. Eagle
1 Rating
  1.  

    Concerned Gallery Attendant Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gallery Attendant  in  Dallas, TX
    Current Employee - Gallery Attendant in Dallas, TX

    I have been working at Dallas Museum of Art full-time for more than 5 years

    Pros

    - Easy job
    - Beautiful building and atmosphere
    - Diverse, friendly co-workers
    - A good job to have if you’re in need of cash while looking for something better, need part-time weekend hours, or if you’re retired

    Cons

    - High turnover rate. The Dallas Museum of Art now uses a staffing agency to find its gallery attendants, and literally the only requirement is that you pass a drug test. There is no actual interview, which leads to people coming in who have no visitor service skills, nor have any interest in the arts. It is not uncommon to see a new face working every other week. This makes it extremely difficult to build trust and teamwork with your co-workers.

    - Favoritism. There are gallery attendants who constantly leave their posts, use their phones in the galleries, and talk to other attendants while visitors are trying to enjoy their museum experience. Because they are related to veteran museum employees, they are able to get away with their actions without having to suffer any consequences. Those that have been working for the DMA for a long period of time and who were hired directly through the museum also receive beneficial treatment. They take much longer on their breaks, and instead of being scolded when they are caught talking with each other in the galleries, the supervisors turn a blind eye (or join the conversation). These ‘favorites’ often tend to get easier posts that do not require a lot of work and attentiveness.

    - Too many supervisors. There are currently five gallery attendant supervisors, and none of them are on the same page. Their miscommunication (and oftentimes their unprofessionalism) leads to confusion, frustration, and wrong information on the gallery floors. It is unfair to bark orders during the morning briefings, yet become nowhere to be seen or heard from for the rest of the day. Talking with other gallery attendants or security guards for hours and screaming on the radios does not mean you are doing your job.

    - Tiring shifts. There is no reason why a gallery attendant should be scheduled to work from 10:45 A.M. to 9 P.M. on Jazz Night Thursday, followed by a 10:45 A.M. to 12 A.M. on Late Night Fridays. I feel for those in operations, too, who oftentimes have to work an 8 A.M. to 2 A.M. shift when events are held at the museum.

    - Hard work goes unrewarded. Instead, you’ll be worked harder. Before the museum went free to the public, the main entryways/doors were reserved for veteran staff along with the supervisors’ favorites who got to sit all day while greeting visitors. Now that the museum is free, however, those that used to be stationed at the doors are no longer posted there. Instead, the door posts now go to gallery attendants who have good customer service skills and a strong work ethic. If you are working the doors on a late night or weekends, you will be standing all day, constantly interacting with people (hundreds if not thousands depending on the day), preventing food & drinks from entering, offering maps and directions, and signing up visitors for the DMA Friends Program. Your reward for doing a good job at the doors? Being posted there more. No pay increase, no extra lunch time or breaks, just more work. Meanwhile, the lazy, unprofessional gallery attendants will never be posted at the doors for fear of leaving a bad impression on museum visitors.

    - Bad work goes rewarded. If you are a gallery attendant who is rude to visitors and co-workers, makes racially insensitive comments, and constantly start arguments, you just may find yourself getting a promotion to the visitor services desk.

    Advice to ManagementAdvice

    - Be fair. You cannot selectively enforce rules on certain gallery attendants, while being lax and lenient with others (even if they are family or longtime employees).

    - Communicate. You need to all be on the same page when it comes to rules and changes that the museum galleries have. You need to post these rules and changes where they can be seen by all of the gallery attendants.

    - Be professional. Berating gallery attendants during morning briefings, over the radio, and in front of visitors doesn't do the museum any good. This simply causes anger & frustration amongst gallery attendants, and morale is killed before the gallery attendants have even started their day in the galleries.

    - Trim the fat. There are certain gallery attendants who constantly leave their post, talk/text on their phone, run late on their breaks, and even fall asleep at their post. This is unacceptable, and you should not be pardoned simply because you are related to a staff member that is higher up on the museum chain of command.

    - Reward incentives. Whether it is a pay increase, longer lunch breaks, or paid time off, you need to find a way to reward employees who go above and beyond as gallery attendants (those who are trusted enough to work the doors, be scheduled to work weddings & events, etc.)

    Doesn't Recommend
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