DataSphere Technologies

  www.datasphere.com
  www.datasphere.com

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DataSphere Technologies Reviews

85 Reviews
2.6
85 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Satbir Khanuja
59 Ratings
  1. 1 person found this helpful  

    Company is growing, client relationships still lacking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DataSphere Technologies full-time

    Pros

    The office is a fun place to be and you will like to come to work. You have to be a self starter, and you have to know how to ask for help when you need it. On that note, you also need to know who to ask for help. (everybody here thinks they know everything) There are fun staff events, holidays, and activities. The pay is good.

    Cons

    Many clients become confused about what they have actually purchased because practically all of the technical details are retained from the client during the sales process in order to speed things up.

    Sales reps are taught to dial as hard and fast as possible, not to stop and think about who they are selling to and if it is a good fit.

    Sales calls are never recorded, evidence of what is said during the sale can never be verified and causes repeated complaints from clients.

    Customer satisfation is still frustratingly bad. Although it's "better" than in the past, there are still constant and continual customer service issues and complaints revolving around customer expectations set in place by the sales rep that signed them up for the service. Rather than mitigating gracefully, many of these complaints and conflicts are dealt with by insensitive, shortsighted and frankly unethical means... Many clients feel mislead ("robbed" oftentimes) after having their problem "resolved" by customer success (buyout of the contract is usually insisted as the only option).

    Look at Yelp, BBB, and other platforms online for feedback from clients. Facebook comments for DataSphere have been disabled for obvious reasons. The company is focusing on on-boarding the clients as quickly as possible to fulfill the agreement and activity guarantees, but not enough time or care is spent qualifying customers and ensuring that they are aware of what the product actually provides and that this is truly a benefit to their business.

    Advice to ManagementAdvice

    Slow down, lower the number of expected dials, and teach your reps to make logical calls to logical prospects.

    Create a more nurturing, custom on-boarding process that allows for dialogue with the customer and an Ad Manager about their business goals and what they hope to achieve from our service.

    Allow cancellations to be mitigated gracefully and painlessly for a customer!!!! (E.G. If a customer has fulfilled at least three months of service and the costs of production have been satisfied, allow them to cancel with no buyout and do what makes them happy rather than angering them and fueling their BBB/Yelp complaints)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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