Dean Evans & Associates

  www.dea.com
  www.dea.com

Dean Evans & Associates Jobs & Careers in Centennial, CO

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Dean Evans & Associates Reviews

9 Reviews
3.3
9 Reviews
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Dean Evans,
2 Ratings
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    Tech Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Specialist (Tier I) in Centennial, CO
    Former Employee - Technical Support Specialist (Tier I) in Centennial, CO

    I worked at Dean Evans & Associates full-time (less than an year)

    Pros

    Amazing coworkers! The people at DEA really know how to make one feel like a part of the family. The job is a relaxed, open concept environment. Not a lot of micro-managing. You can pretty much go about your day however you like as long as you are taking calls and working on open tickets.

    Cons

    The tier structure is a joke. When encountered with a situation you are unfamiliar with, you are told to ask for help. When you ask for help, the Tier 2's want to ask a thousand questions and are reluctant to want to help out. The job itself is rather boring as well. If you enjoy sitting at a desk and doing nothing for 75% of your day, this is the job for you. I prefer being on my feet more often and not married to a phone.

    Advice to ManagementAdvice

    Remove the tiered structure. It doesn't work. All being a Tier 2 means is not getting barked at for being in "do not disturb." Everyone should be in the same queue. If someone needs to work on something, then simply go into DnD. Being a T2 or SSE should not allow you to simply ignore your phone all day.

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