DecisionOne

  www.decisionone.com
  www.decisionone.com

DecisionOne Jobs & Careers

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30+ days ago

Network Architect

DecisionOne Devon, PA

The Network Architect’s role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of the… Glassdoor


30+ days ago

Senior Engineer

DecisionOne Grove City, OH

for this position include, but are not limited to - • Serve as subject matter expert… Glassdoor


30+ days ago

Sales Support Specialist

DecisionOne Devon, PA

• Evaluate customer requirements and develop pricing models with inputs from subject matter experts • Participate in all pricing aspects during… Glassdoor


30+ days ago

IT Solution Architect for Managed Services

DecisionOne Boston, MA

IT Solution Architect for Managed Services Director level position responsible for helping to drive the revenue growth, profitability, capabilities… Glassdoor


30+ days ago

Client Relationship Executive

DecisionOne Seattle, WA

• Develop service delivery plans and project plans which include: service level agreement (SLA) requirements, staffing to support plans, parts to… Glassdoor


30+ days ago

Telecommunications Sales Manager

DecisionOne Devon, PA

Sell services to clients in the Telecommunication space. Cultivate business from new clients and serve existing accounts by evaluating competition in… Glassdoor


30+ days ago

Reporting Analyst

DecisionOne Grove City, OH

include, but are not limited to • Supporting delivery of the reporting, dashboard, ad hoc and analytics requests utilizing SAP. • Analyzing… Glassdoor


30+ days ago

Help Desk Customer Service Representative

DecisionOne Devon, PA

• Receive end-user inquiries and problems via phone. Log all incidents in call tracking system. • Initiate the resolution process by assisting the… Glassdoor


DecisionOne Reviews

72 Reviews
1.7
72 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Nick Sharma
33 Ratings
  1. 1 person found this helpful  

    Unsure of how they are still in business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical - Anonymous in Buffalo, NY
    Former Employee - Technical - Anonymous in Buffalo, NY

    I worked at DecisionOne full-time (more than an year)

    Pros

    Immediate co-workers were great, really cared about the job and their customers

    Cons

    Where to start? Management/sales make horrific, unsupportable deals which lose money, yet they aren't fired while regular, productive and knowledgeable workers are routinely laid off. Excepting senior management, no one has had raises in decades - and I'm not kidding. Senior management rarely, if ever, communicates to the worker bees. No company org chart exists. Training is poor, if any is available. Executive management uses fear to "motivate" employees, really classy bunch of folks. No career path here. Benefits are sub-par. Company CRM application, Astea, is beyond terrible, but executive management will fire you for making comments about it. Field engineers, the backbone of the company, routinely lose money traveling due to the substandard mileage reimbursement rate. They're the most important part of the company, but one of the most abused employee groups I've ever seen in my 30+ years in this industry.

    Don't work here - trust me, you've been warned.

    Advice to ManagementAdvice

    I'm sure they don't look at these reviews, nor would they listen to any recommendations (hey, I'm a MBA and know everything!) but I'd like to congratulate the executive mis-managers for running a once excellent company into the ground. Do as you are doing, take your high salaries while you can as you continuously ruin careers with random layoffs. Hopefully karma will repay the favor to you when the company folds and you are exposed as the frauds you really are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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