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22 days ago

Customer Care Sr. Analyst

Dell Tempe, AZ

Dell


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  1. 2 people found this helpful  

    unkept promises; lots of hyperbole

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Desktop Support Analyst  in  Phoenix, AZ
    Former Employee - Desktop Support Analyst in Phoenix, AZ

    I worked at Dell

    Pros

    Fast paced environment, wide variety of issues to resolve. independence in workflow

    Cons

    Salaries are WAY below market rates. impossible to determine "published" salary ranges. they treat this information like its a state secret; maybe their salary scales will get posted on wikileaks someday?!! I was strung along for more than a year with a promise to increase my rate to "midlevel" from where it was ("below scale"). Eventually "HR" said it wasn't approved. Same old Perot Systems nonsense here... this is the operation that Dell computers bought from that Ross Perot guy.

    Advice to ManagementAdvice

    Keep your promises confined to the realm of actually deliverable.

    Doesn't Recommend