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Dell Jobs & Careers in Plano, TX

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21 days ago

Security Awareness Program Coordinator

Dell Plano, TX

Dell


18 days ago

Java Software Development Engineer

Dell Plano, TX

Dell


12 days ago

Clinical Service Desk Analyst

Dell Plano, TX

Dell


30+ days ago

7 days ago

3 days ago

Dell Credant Software Dev Prin Engineer

Dell Plano, TX

Dell


30+ days ago

7 days ago

Dell Credant Software Dev Engineer

Dell Plano, TX

Dell


Dell Reviews

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4,286 Reviews
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Dell Chairman and CEO Michael S. Dell
Michael S. Dell
2,588 Ratings
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    The people are generally great, as individuals, but the company struggles to align organizationally to optimize talent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Services Pursuits Lead in Plano, TX
    Current Employee - Services Pursuits Lead in Plano, TX

    I have been working at Dell full-time (more than 10 years)

    Pros

    The people, especially those with a long history in Services going back to Perot Systems. Hard-working, team-focused, and absolutely brilliant at what they do. Our solution architects, pricing, and business development leads are second to none.

    Cons

    Our direction is never clear, as we seem to want to be all things to everyone. We have also shifted strongly to low-cost resources recently, and that has cost us many good people, even as we gain quality from those low-cost resources. The knowledge drain from people leaving as our direction changes is impossible to replace. Moreover, there are still two separate companies and cultures - hardware/software and services. There are efforts to bridge this gap with cross-functional pursuit teams, but silos are still mostly prevalent.

    Advice to ManagementAdvice

    Pick a direction, stick to it. If you are going to move to an offshore-focused hiring and delivery model, state it, tell each department what it means to them, and let them make choices in a clear context. Morale suffers when you do not. We can all read the tea leaves, but without clear statements of intent, we have to assume based on trends. Also, learn from the best organizational acquisition you've made: SecureWorks. You made them part of Dell, but never changed what they fundamentally had been doing well, and with whom they did it, once acquired. You focused on NOT BREAKING WHAT WORKED first, then taught the two organizations to coexist. A few months of bumps was a small price for a pipeline full of wins; in contrast to Perot Systems, wherein you focused on molding the model to your organization (poorly), lost customer confidence, and spent more than half a decade proving to old customers and new prospects that you weren't merely a hardware company giving a courtesy nod to services.

    Doesn't Recommend
    Neutral Outlook

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