Deluxe Corporation

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Deluxe Corporation Jobs & Careers

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10 days ago

Social Media Administrator

Deluxe Corporation Lenexa, KS

Founded in 1915, Deluxe has more than 5,500 employees who are already moving the company forward. From locations in 16 states and three countries… CareerBuilder


30+ days ago

Sr. Privacy and Marketing Compliance Analyst

Deluxe Corporation Atlanta, GA +10 locations

Founded in 1915, Deluxe has more than 5,500 employees who are already moving the company forward. From locations in 16 states and three countries… CareerBuilder


30+ days ago

BAM Order Management Representative

Deluxe Corporation Lansdale, PA

Founded in 1915, Deluxe has more than 5,500 employees who are already moving the company forward. From locations in 16 states and three countries… CareerBuilder


10 days ago

Warehouse/Inventory Control Group 3

Deluxe Corporation Lenexa, KS

Founded in 1915, Deluxe has more than 5,500 employees who are already moving the company forward. From locations in 16 states and three countries… CareerBuilder


30+ days ago

Manager, API Platform

Deluxe Corporation Shoreview, MN

Founded in 1915, Deluxe has more than 5,500 employees who are already moving the company forward. From locations in 16 states and three countries… CareerBuilder


30+ days ago

Internet/Web Engineer II

Deluxe Corporation Colorado Springs, CO

Founded in 1915, Deluxe has more than 5,500 employees who are already moving the company forward. From locations in 16 states and three countries… CareerBuilder


10 days ago

Category Manager

Deluxe Corporation Shoreview, MN

Founded in 1915, Deluxe has more than 5,500 employees who are already moving the company forward. From locations in 16 states and three countries… CareerBuilder


10 days ago

Sales Representative

Deluxe Corporation Charlotte, NC

Founded in 1915, Deluxe has more than 5,500 employees who are already moving the company forward. From locations in 16 states and three countries… CareerBuilder


30+ days ago

Sourced Products Representative

Deluxe Corporation Lansdale, PA

Founded in 1915, Deluxe has more than 5,500 employees who are already moving the company forward. From locations in 16 states and three countries… CareerBuilder


10 days ago

Network Analyst II

Deluxe Corporation Shoreview, MN

Founded in 1915, Deluxe has more than 5,500 employees who are already moving the company forward. From locations in 16 states and three countries… CareerBuilder


Deluxe Corporation Photos

Deluxe Corporation Reviews

182 Reviews
2.7
182 Reviews
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Deluxe Corporation CEO Lee J. Schram
Lee J. Schram
120 Ratings
  •  

    Very challenging, stressful, underpaid work for the Direct Checks Unlimited division.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    I worked at Deluxe Corporation full-time (more than 8 years)

    Pros

    They offer very good benefits and generous paid time off. Descent shift options and they don't change your shift without options you may select if you choose too change your work schedule. Management consists of professional and caring people who work hard to manage call center teams. Good people who work hard to help each individual phone rep succeed. Good culture of celebrating diversity, pot lucks, motivating customer service reps with respect and guidance. Good training.

    Cons

    Low starting pay for the expectations. Very difficult to promote for pay raise. Requirements are very challenging to earn monthly bonuses with much restriction on bonus amounts. Majority of phone reps never see a pay grade promotion so they can also increase their bonus amounts.
    Very high turnover rate as this job requires people who can tolerate the discipline , stress and accountability for low pay. Very micro-managed environment with management closely watching a large number of metrics including average talk time, sales revenue, compliance, break times. This position is good for people who like a very strict, rigid, busy, demanding time at work every single day.
    Company mandates overtime to often, not every month, but too often overall. Scripted dialogue with customers. Virtually no flexibility or creativity in performing sales. There is very little opportunity for career advancement as a customer service representative. Positions in other departments rarely open and usually just given to people already in admin or supervisor type positions. Also, labor loan opportunities not posted for interviews like in years past. Managers just secretly offer these to either their "pets" or people they like the best. Management can be blind to some employees potential/ability past the phone rep position. Little incentive for new employees to stay with this company when they realize that hourly pay and potential bonuses too low for this companys high expectations.

    Advice to ManagementAdvice

    First, you need to re-structure the promotion and bonus programs. Second, you should start offering a higher start pay. The customer/sales phone position is much more demanding and difficult than you may realize especially if you have never performed it yourself. Stop misleading your new hires on the potential for promotions/bonuses and the tough expectations. If you don't mind the call center employment being a "revolving door" then you have your reasons for this. Give your call center salespeople something to get excited about !!! Reward the people who work very hard full time $$$ , give them the incentive to reach higher and know they are getting a great commission!! When a realtor closes a sale they get a commission, right.? Try to imagine if a realtor could not collect a commission for their hard work if they had to meet such rigid requirements and metrics as you require of your salespeople. It would be quite ridiculous if a realtor had metrics such as average home tour time, converting 7 or 8 showings to a closed sale or average home sale price over a certain amount. What realtor would have motivation if any if such silly requirements made it impossible to realize the paycheck for their hard work. You can have only the best and pay them very well too. This is a professional sales position, not a hamburger stand. Sorry management, with due respect always, just had to say something of truth long overdue. At least consider things, maybe there can be changes that make sense.
    .

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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