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30+ days ago

Smoothies Specialist

Denny's Hialeah, FL

Smoothies Specialist While Denny's is totally committed to our guests' satisfaction, we realize this can be accomplished only through employees with… Snagajob


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Denny's Reviews

226 Reviews
2.8
226 Reviews
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Denny's President & CEO John Miller
John Miller
70 Ratings
  1. 1 person found this helpful  

    Dennys upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Scottsdale, AZ
    Current Employee - Manager in Scottsdale, AZ

    I have been working at Denny's full-time for more than a year

    Pros

    The money can be good and as long as you change your way of doing things every 60 days as upper management does you will do just fine.

    Cons

    Long hours as manager, Upper management needs to sit down and talk to store management teams about the reality of menus and expectations for employees.Redeclious time frame for food to be cooked and if the customer complains even drunks, you as a manager can't defend yourself.Lets see some of these customers go home and cook a full meal in 10/12 minutes like upper management has taught them to expect from a cooking staff that is feeding anywhere from 30 to 120 customers an hour.Not possible with full restaurant and labor now expected to be about 16 percent.Can't satisfy customers and keep the place cleans with that percentage.Also, the surveys, they are a joke as no one is extremely satisfied at any given time with everything, you are teaching staff to lie and ask customers to give them a 5 so they don't get into trouble.

    Advice to ManagementAdvice

    Get real, up labor percentage for restaurant and cooking times for food to at least 15 minutes .You are serving a full menu 24 hours a day, and that takes more then one cook who is supposed to cook 32 meals in an hour.Lets see upper management and office staff go through full training from dish washer on up to manager before they are allowed to set rules and menus.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO