Dental Assistant – new
DentalOne Partners – Phoenix, AZ
are to provide the patient with quality care and to provide the doctor with quality assistance on patient procedures. The DA has direct… DentalOne Partners
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Doesn't RecommendNeutral Outlook
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at DentalOne Partners full-time (More than 3 years)
If the practice you manage performs financially, you are allowed quite a bit of autonomy. The company is in the process of trying to grow and that does provide opportunity for input in shaping company processes. The company values are on the right path (Patient Experience, Honesty, Integrity, Communication, etc).
Work/Life balance in a salary position is a challenge which can vary from practice to practice but 60 hour weeks are not uncommon. As an Office Leader, you are expected to perform all management tasks as well as work the Front Desk. The offices are not budgeted to allow the Leader to only manage. You can expect to be working on menial tasks filing charts, making confirmation calls, and scheduling appointments which can take up a lot of time. The practices are consistently understaffed. Benefits have been downgraded each year that I have been with the company, from taking away the 401K match, lowering medical plans but increasing cost, even fewer dental benefits. The company developed its own proprietary software that has not yet been perfected. It was not developed by those in the dental field and requires constant work and upgrades due to issues and glitches which can impede daily function. Accurate patient billing is a constant challenge which is handled centrally at the home office but the upset patients come to the practice for resolution. As an Office Leader, there is minimal room for growth especially considering that the number of positions available in the next step up have been decreasing.
Advice to Management
In order to provide care for the patients at the desired level, that will require increased staffing and investment in your people (which will help reduce turnover as well).