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Diamond Resorts Reviews

44 Reviews
2.5
44 Reviews
Rating Trends

Recommend to a friend
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Diamond Resorts Chairman and CEO Stephen J. Cloobeck
Stephen J. Cloobeck
29 Ratings
  1.  

    Resort and Corporate Management miss the basic formula for overall success!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diamond Resorts

    Pros

    Benefits and those changed before I left!.

    No Pros, more Cons: Employees in every Department were being squeezed to frustration by the "Positive Squad" while they promised change in the area of staffing. There were all of these audits taking place. Externally, Internally, and repeatedly until all levels were worn out. Scores are based upon some Corporate across the board sampling, when in fact many things should NOT apply. ALL were being scored based upon a fully functioning and fully Staffed Resort. Which has not ever been fully achieved. Property is getting old. Budgets do not allow for all things to be repaired YET the audits expect scores to remain strong. Many have moved on, and some have been let go for failing. The Pros is those willing to see this change...Newcomer's on the Job have no idea what the current staff has endured and they are basically insulting and patronizing,

    Cons

    Just about everything. Sales Staff who promise the Moon, then will not service their clients. Upper Resort Management, one in particular who all departments felt is a Dictator. There was some Patrol Unit , pointing out of the bad stuff when they knew there is not enough staff to cover.

    Advice to ManagementAdvice

    None. I think all Employee's have tried to make them aware of the obstacles and frustrations. Diamond is all about BRANDING. WE are NOT Cattle. Remember, it is your reputation that walk's out the door when great worker's leave out of frustration! Remember, we talk and if we are unable to recommend working at Diamond Resorts, The Suites at Fall Creek in Branson, MO.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO