DocuTAP Jobs & Careers

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3 days ago

Hosted Server Infrastructure Engineer – new

DocuTAP Sioux Falls, SD

Are you Information Technology Guru with a desire to manage a team of other IT Gurus? We are currently looking for a Software Engineering Manager to… DocuTAP

30+ days ago

Coding Specialist

DocuTAP Sioux Falls, SD

We have an opening for an Infrastructure Engineer to help with the care and support of our hosted systems. The Infrastructure Engineer will be… DocuTAP

30+ days ago

IT Systems Engineer

DocuTAP Sioux Falls, SD

Are you the person always correcting everyone elses grammar and punctuation? Love helping people clearly understand directions and processes? We need… DocuTAP

30+ days ago

Technical Writer

DocuTAP Sioux Falls, SD

below and send us your resume if your qualifications and experience would be a good match for our company! Primary… DocuTAP

3 days ago

Software Developer – new

DocuTAP Sioux Falls, SD

• Producing appropriate documentation through development process. • Identifying and… DocuTAP

DocuTAP Reviews

12 Reviews
12 Reviews
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Recommend to a friend
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Eric McDonald
9 Ratings

    Surprisingly Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager
    Former Employee - Project Manager

    I worked at DocuTAP full-time


    DocuTAP has all of the pieces in place to be a powerhouse in the EMR industry as a whole. They have a product that has found an indisputable niche in the space that they occupy. Their sales & marketing department is among one of the best that I've ever seen in how they utilize local and social media to reach potential customers. Generally, the physical work environment is pleasant in their new location downtown, with open workspace, relaxed dress code, and generally relaxed 'supervision'. Overall, I'm a firm believer in that most employment opportunities are what you make out of them, and the general experience of going to work everyday at DocuTAP wasn't unpleasant.


    Unfortunately, each of the points that I made above has a caveat that seriously inhibits DocuTAP's potential. Their potential in the EMR industry is constrained by their lack of understanding and refusal to understand the unique arena in which they play. They are a software development company, first and foremost, with very limited understanding of the healthcare space that they operate in and its unique requirements. Government oversight, regulation, provider satisfaction, and primarily, patient safety are all considerations that have to be considered and are areas that DocuTAP struggles mightily.

    Another huge con, which other reviewers have touched on, is the 'culture' at DocuTAP which is force fed to you upon entering the building. They tout this culture that they've 'developed', but it feels so forced that it almost feels as though you're being watched to ensure that you're living out their culture. Culture, by definition, is something that is grown and nurtured over time. In this case it feels like something that is dictated.

    My final sticking point was DocuTAP's reticence to hold people responsible for their shortcomings. For example, if we tell a customer that their deliverable will be ready by a specific date, then it is the responsibility of developers, testers, project managers, and leadership to make sure that those dates are met more often than not. However, there were no consequences for consistently missing these dates. People could come and go with no one to be accountable for them getting their work done. This seemed to primarily apply to those who had been around for a while and, sadly, they were usually the ones responsible.

    Advice to ManagementAdvice

    If I could give advice to those in a position of responsibility, it would be to listen to the few people in your ranks that have done it because hey are trying to tell you what you're missing and what you can do to make it better. Hold people accountable to get things done. Your customers are begging for you to be more reliable with your timelines. Be the experts that your marketing department leads everyone to believe that you are.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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