DocuTAP Jobs & Careers

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16 days ago

Managed Services Lead

DocuTap Sioux Falls, SD

Ensures that technical report outs and demos are done with the offsite and onsite teams… CareerBuilder

25 days ago

Product Owner

DocuTAP Sioux Falls, SD

Are you a team player with great communication skills and an attention to detail? Certified Professional Coders (CPC) are responsible for the daily… Glassdoor

1 day ago

Hosted Server Network Engineer – new

DocuTAP Sioux Falls, SD

We have an opening for a Network Engineer to help with the infrastructure and support of our hosted systems. The Network Engineer will be responsible… Glassdoor

3 days ago

Coding Specialist

DocuTAP Sioux Falls, SD

below and send us your resume if your qualifications and experience would be a good match for our company! Primary… Glassdoor

3 days ago

Refund Specialist

DocuTAP Sioux Falls, SD

• Provide mentoring to the team. • Ensures that technical report outs and demos are done with… Glassdoor

30+ days ago

Medical Billing Specialist

DocuTAP Sioux Falls, SD

Are you a team player with great communication skills and an attention to detail? Do you enjoy learning new things and interacting with clients? If… Glassdoor

25 days ago

Billing Office Assistant- part-time

DocuTAP Sioux Falls, SD

• Studies possible solutions and develops detailed recommendations (via user stories) for meeting… Glassdoor

30+ days ago

Software Developer

DocuTAP Sioux Falls, SD

Are you a strong phone support person who is also a team player who enjoys building relationships with patients and co-workers? Do you enjoy… Glassdoor

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DocuTAP Reviews

11 Reviews
11 Reviews
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Eric McDonald
9 Ratings
  1. 2 people found this helpful  

    DocuTAP is only Google in their dreams

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DocuTAP (more than an year)


    Flashy and "fun" (if you like high-pressure Wii games), marketing dept is very energetic, lots of work, opportunity to get experience.


    The “Google of Sioux Falls” is using their new corporate slide as they descend further into unprofessional behavior. None of the glowing news articles will tell you that DocuTAP has ineffective managers, a culture of fear, and extremely high turnover.

    DocuTAP has quite the reputation, both locally and nationally. For such a fast-growing and well-marketed business, there are a lot of problems behind the scenes. Many jobs are “recycled” by being announced as “eliminated,” then after an employee is fired or pressured to leave without any explanation to the rest of the staff (just a casual “he’s not with us anymore” or “they decided to take a break”), a new opening will magically appear on monster and soon after.

    Procedures and expectations change constantly. There is no standardization on anything, so confusion and miscommunication are the norm. Staff are given conflicting information, so you can imagine how reassuring this is for clients. Upper management will only update the staff when they feel like it. New assignments are handed out randomly, creating uneasiness and unrealistic expectations.

    Pay range varies widely for the same position. Don’t expect a raise, even if it’s deserved (promotion, new responsibilities), because you’ll be put on the “black list” if you do. It’s very common to be transferred into a new role, but don’t expect salary or a new title to be part of that change. Any hint of dissatisfaction is met with disdain by the managers. If you ask for a review, you’ll be treated like you have two heads.

    It’s common to see people muttering to themselves, darting outside on cell phones, and crying in the bathrooms. There are many “spies” who are strategically placed friends of the higher-ups. They’re everywhere, so you will feel imprisoned. If you decide to give a 2-week notice, expect to be pushed out after just 1 week due to the management’s paranoia that you will steal their property or software secrets.

    The staff turnover is extremely high, even for a tech company. In a department of 70, the number of intelligent and capable staff who were fired or felt the need to leave is up to 30 – THIRTY in just 8 months! That’s a 43% turnover. Yet this does not seem to concern upper management, since the resignations are shrouded in mystery. DocuTAP’s “no-gossip policy” that is supposed to protect everyone from harm, is actually contributing to a culture of fear that anyone could get fired at any time, for any reason. Not an environment that fosters a “Google-like atmosphere.” The flashy new building, lounge seating, and coffee snack bar will fill up with dissatisfied, overworked, spied-on employees who will wonder which of them is next on the chopping block (is that at the bottom of the slide? Wheee!) There are many others who will not speak up for fear of retaliation. The few loyalists who still drink the Koolaid won’t admit what everyone else knows – that this is a very dysfunctional, egotistically run company that mistreats employees based on the “feelings” of upper management. But hey, that’s DocuTAP for you!

    Disappointing because it doesn’t have to be this way.

    Advice to ManagementAdvice

    Stop being so egotistical. Work harder at retaining your top talent rather than chasing them away or kicking them to the curb. Recognize that you’ve foolishly lost your most valuable employees already, and start treating those who are left with more respect and dignity. Clients are noticing, other companies are noticing. Talk to employees candidly about the mistakes that have been made, and take action to stop the dysfunction. The ship is sinking fast, so if you still care, get the pails out and start bailing before it’s too late.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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