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I worked at Donnelly Communications full-time for less than a yearPros
Great employees with awesome leadership potential.Cons
This company starts you at $9/Hour working 40 a week.
Typically, you'll be trained on 2-3 clients (Sonic Drive-In, Checkers, Steak and Shake)
You'll hear customer complaints all day while being required to have a high level of proficiency in filing reports.
Next they'll train you on 2-3 additional clients, on top of those that you already have (Quiznos, Cold Stone Cr emery, and Midas car servicing Co.)
..while still paying you $9 for 40/a week.
Then after demonstrating a high level of proficiency, they will train you on catalog companies such as Coach, Coach Factory, Paul Frederick, Griots, and Bailey's)
Here, you'll be responsible for up-selling customers on items and assisting them in making sure their order is processed.
...while getting paid no commission, and still paying you $9 and hour 40 hours/week
So far you'll have an average of 9-12 clients, which keeps you pretty busy with various prompts to read to customers.
No bonuses or incentives are given for high performance, in fact, at $9 an hour, you can only expect to get ridiculed for any mistakes you make along the way.
The wonderful Quality Assurance staff rates you on your ability to meet all necessary requirements for each call. An 85% is considered passing and your grade greatly depends on your ability to say things like "I'd be MORE than happy to assist you" rather that "I'd be happy to assist you" (Nitpicky things like that)
They send any policy changes via email without attaching a confirmation of receipt confirming that we have receive it. This means if you don't check your email account for changes, that's their excuse for penalizing you for the next performance review which will reduce your quality score, decreasing your chances for getting a raise. Unprofessional.
That way, when it's time for a performance review, your average performance rate won't be proficient enough for Donnelly to give you a $0.25 raise.
I've seen people get hired with the most joyful personalities and after 2 short months, their spirits are GONE coming and leaving each day.
It seems that the only one that is consistently happy and in good spirits is the CEO who comes in every now and again patronizing us about how he was once in our shoes when he started this company. However, one can't put him at fault for following his dreams in starting this company, after all, after 19 years of persistence, he now has over 156 employees paying HIS salary.
We are to exemplify the core christian values of this company that obviously aren't worth much to upper level management other than the posters that they're written on.
There are employees older than this entire company working here, but getting paid the same salary as the cooks and cashiers from the food establishments that they file complaints for! Oh, let's say someone calls and compliments you about your level of professionalism in handling their complaint, the management prints out a flimsy, rinky-dink piece of paper that said "Good job".
This company is everything you'd expect from a 9-5 job. Short Breaks. Very high turnover rates. Low pay.
One would try to be grateful for having a job, since many do not. However, after working hard for this company, you'd think employees would get more respect, recognition or kudos for keeping it in existence.Advice to ManagementAdvice
It seems that no one has control over employee dissatisfaction. The middle management team/supervisors assist the best way they can with schedule changes (for the most part) However, when it comes to blowing the lid off of the company due to their unethical business practices that affect company morale, they all seem to be following orders from an invisible realm of upper hierarchy.Doesn't RecommendNegative OutlookDisapproves of CEO