EJ Ward, Inc.

www.ejward.com

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12 days ago

Software Testing & Technical Support

E.J. Ward, Inc. San Antonio, TX

Technical Support Specialist for a fast-paced technology company supporting and testing both proprietary hardware and software applications… Job Board


EJ Ward, Inc. Reviews

5 Reviews
2.1
5 Reviews
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Eddie Ward
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    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EJ Ward, Inc. (more than 3 years)

    Pros

    Can usually get days off when you need them on short notice.
    Opportunity to get involved with all aspects of the product therefore you can learn quite a bit.

    Cons

    The company sales customers on their product by telling them features exist that really don't, then engineering has a very short amount of time to implement those features into the product (usually involving working weekends on short notice). If the deadline can't be met the blame is on the engineers who were given an unrealistic deadline as opposed to the salesperson who sold something that doesn't exist.
    Customers are led to believe the company is larger than it is.
    It's an "Every department for themselves" environment.
    Communication between departments is very lacking.
    A couple of members of management will throw employees "under the bus" to cover their own mistakes.
    Often times problems are fixed the quick way as opposed to the right way leading to bigger problems down the road.
    A handful of customers know that if they complain to the right people they will get work done for free....and this continues to happen over and over again.
    Since the company is smaller than management would like to admit, often times priorities will change by the hour depending on which customer is having issues making it extremely hard to focus on any given task.

    Advice to ManagementAdvice

    Treat your software and engineering departments better, as they are the bread and butter of your company.
    Don't be afraid to tell customers "no" from time to time.
    Communicate to your employees about what is going on, this makes sure everybody is on the same page as well as making them feel like they're part of a team as opposed to part of a small department.
    Don't sell things that aren't already implemented. A potential customer will probably have more respect for a salesperson who says "I need to check with out engineers" once in a while as opposed to just saying "yes we can" to make a sale.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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