EMS Inc. – Macomb, MI
Entry Level Management EMS Inc., one of Macomb County's premiere advertising firms, is continuing to expand. We are planning large-scale expansion… EMS Inc.
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at EMS full-time for less than a yearPros
I worked as a customer service rep. This was my first job where I worked with two monitors, multiple applications, I learned to multitask and I did customer service for about ten different clients. I gained these skills at EMS and was able to find a better job because of my time here. I only worked here for about eight months and the skills I gained here appealed to my new employer.
On Friday the management will bring in treats such as veggie tray, cookies, fruits. Sometimes they have contests where you can win prizes and gift cards. I heard through the grape vine that the "real estate" dept. is one of the best departments to work in and that they try to keep their employees happy.
I learned how to have thick skin. In life not everyone will be kind and you will deal with rejection and what better place to learn those skills than in a call center. You learn to deal with nasty customers and you get over it and move on. You learn how to not take things personally.
If you have a degree and you don't work in the customer service departments then you will get treated better. If you are a professional, supervisor, you will get treated much better than the customer service reps.
Strict attendance policy. This is good or bad depending on your view but since most call centers have such high attrition it's not hard to see why they have a strict attendance policy. I understood why they did though.
It's the type of job you can leave at work and not take home.Cons
Almost zero mobility. Be warned that if you get hired in the "Shared Customer Service" department then you it's very tough to transfer out to another department you might like better. I tried to do this 2-3 times and I had the qualifications but they didn't want to let me go because I was trained on 10 clients at that point. That's why I only lasted eight months here.
No raises. I talked to people that have worked here for 2+ years and they complained of not getting raises. These are nice people who work hard and have good attendance. The view of management is that people are expendable so it doesn't matter if they quit, they can rehire new reps, train them for cheap, and continue to do that until the end of time.
High attrition. This place has one of the highest turnover rates that I've ever seen. People will drop out during training. I have seen people drop out after their first day or week. People will work up until their scheduled break/lunch and not come back. You know they have no intention of coming back when they leave their badge on the table. It's tough to find people who have worked here for more than a year or two.
Little room for advancement in a small company. Most people who work here just see it as a temporary place and just view it as a job, not a career, the money they earn here is just a way for them to pay their bills and until they can find something better. You will find a lot of college students here.
Favoritism. Lots of favoritism more than you see at other companies. At many companies the managers usually will try to be fair to everyone even if they have favorites.
Lots of gossip and drama. Management doesn't make enough of an attempt to squash the company gossip queen.
Sometimes they hire questionable clients such as a client that is an MLM company.
A couple of employees had relatives die and the HR dept. asked them to bring the obituaries.
Hard to change your schedule. In the "Shared Customer Service" dept it was hard to change your schedule unless you trade with someone. Or if someone quits then you can ask management for their schedule. But basically what you accept for your schedule, then that's what will stick.
Management doesn't like doing sup calls and will rarely do them. You have to learn to stand on your own and deescalate on your own. You are on your own here 99% of the time.Advice to ManagementAdvice
Give people raises. Create a culture of respect.Doesn't RecommendNegative OutlookDisapproves of CEO