EPIQ Systems

  www.epiqsystems.com
  www.epiqsystems.com

EPIQ Systems Jobs & Careers in Beaverton, OR

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9 days ago

Project Manager

Epiq Systems Beaverton, OR

require that the Project Manager ( PM ) meet the critical job demands, including but not limited to, the following key areas:Understand client goals… Ivy Exec


30+ days ago

Manager of Reporting

Epiq Systems, Inc. Beaverton, OR

The Reporting & Special Projects team is a sub team of the Data Services team within the… Glassdoor


30+ days ago

Portland

Epiq Systems, Inc. Portland, OR

Are you a returning applicant? Previous Applicants: Email: Password: If you do not remember your password click… Glassdoor


EPIQ Systems Reviews

80 Reviews
2.8
80 Reviews
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EPIQ Systems Chairman and CEO Tom W. Olofson
Tom W. Olofson
47 Ratings
  1. 2 people found this helpful  

    Serious communication issues. High employee turnover.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Center Lead in Beaverton, OR
    Former Employee - Contact Center Lead in Beaverton, OR

    I worked at EPIQ Systems full-time (more than an year)

    Pros

    Free TriMet passes. Free coffee and tea. Good pay for entry-level work.

    Cons

    The contact center is a dehumanizing experience. Agents are monitored at all times and are expected to follow guidelines that change by the hour, and then are often put on the spot or singled out in passive aggressive emails that go to everyone when they fail to follow the current time of day's new byzantine directive.

    They tell new hires on day zero in the first few minutes of training that they are essentially disposable people that will almost certainly be churned, and to not try to take any initiative because management knows better. It becomes very apparent very quickly that management does not know better.

    And you almost certainly will be churned, no doubt about it. They hire dozens of people for cases to take thousands of calls, and then cut them loose when the call volume dies. The only people who stick around after lay offs are the ones on friendly terms with management outside of work.

    The information chain for cases is broken from the top down, and the entry level people pay the price for the mistakes made above their pay grade. Agents get vaguely written scripted lines to read to callers who most often wont understand fully unless they are paraphrased, which management tells you to avoid doing. Leads get to sift through their calls and explain to agents which email they didn't read correctly in the sea of ever-changing rule communique, and then grade them on it.

    The time off policy is misleading. Management says the only time off that will ever count against you is time that you don't schedule ahead of time. People get sick, that's a life certainty. However, all the agents I've interacted with who did it by the book and requested future time off at regular intervals didn't last very long- even ones that had 'perfect' attendance in policy terms, and never called out sick ad-hoc.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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