EarthLink Jobs & Careers in Atlanta, GA

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4 days ago

CNOC Technician

EarthLink Atlanta, GA

EarthLink (EarthLink Holdings Corp., NASDAQ: ELNK) provides managed network, security and cloud solutions for multi-location businesses. We help… EarthLink


22 days ago

Manager Internal Audit

Earthlink Atlanta, GA

include providing independent and objective assurance that the company s controls and operational practices are operating efficiently and effectively… Ivy Exec


22 days ago

Account Director

Earthlink Atlanta, GA

include but are not limited to:Develop and maintain a comprehensive understanding of EarthLink s sales process and products and services in order to… Ivy Exec


15 days ago

Sr Financial Data Analyst

EarthLink Atlanta, GA

The Analyst works with existing functional groups to document existing metric reporting and create go forward strategy of streamlining and automating… Beyond.com


30+ days ago

Sr Financial Analyst

EarthLink Atlanta, GA

the individual is expected to be capable of identifying the necessary process and exhibit their business acumen by focusing on the key tangible… Beyond.com


18 days ago

Staff Internal Auditor

EarthLink Atlanta, GA

This position requires excellent analytical, interpersonal, time management, research, and communication skills. The candidate must be able to… Beyond.com


2 days ago

VP, IT Services Product Management – new

EarthLink Atlanta, GA

The VP, Managed Services Product Management, is responsible for the overall strategy and direction of the Managed Services product management… Glassdoor


30+ days ago

Account Director I

EarthLink Atlanta, GA

include but are not limited to: • Develop and maintain a comprehensive understanding of… Glassdoor


30+ days ago

Senior Account Executive

EarthLink Atlanta, GA

include but are not limited to: • Develop and maintain a comprehensive… Glassdoor


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EarthLink Reviews

253 Reviews
2.7
253 Reviews
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EarthLink President & CEO Joseph Eazor
Joseph Eazor
23 Ratings
  1.  

    You're wasting your time here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales  in  Atlanta, GA
    Former Employee - Inside Sales in Atlanta, GA

    I worked at EarthLink full-time for more than a year

    Pros

    Co-workers make this place better.

    Cons

    It is very hard to sell Earthlink managed services because they are priced out of the market. Nobody wants to pay an average of $300-400 more for the same service from the LEC, when Earthlink adds a profit margin on-top of the base cost. As a result 90% of customers will not contract services with Earthlink. The remaining 10% must contract because they have no choice, there are no providers servicing their location(s). And when they do sign with Earthlink, there's a very real possibility that the service you sold will fallout due to scheduling conflict, facilities, internal system conflicts, so many things go wrong here I can't even begin to list .. It's a bad position as a career sales person to be in to have worked so many deals and not have made any money.

    Management demands performance but will not focus time or energy to coaching and developing talent. My required training was four days through an IT sales program that covers a large IT environment including: layered technology, CPE, hardware, software, security, data center, data connections, etc. Which really should have been a two week curriculum because IT is not an easy concept to grasp, people invest their entire careers to accumulate this type of knowledge that you try cramming into 32 hours. Quick Q*A during but when finished we have very limited very limited support

    Management operates under a CYA mentality for the most part and is either you got it or you don't...if you don't then there's the door - show yourself out. What they don't understand or care to do anything about is that people entry level positions need training, support and developed into specific roles to be successful within the organization. At the end of the month when almost everyone on the team does not hit target, with exception of one or two seasoned reps on a team of fifteen - it's not going to help you or your team by bullying or their threatening jobs in open meetings. Many people on your team are going to leave you stranded as a manager because they will not follow you into the fire. The forces that are keeping your reps from becoming successful are both external and internal and you have no control of it at all. The only things you can do and do well are training, coaching, and developing talent so they can be more effective in market.

    Marketing's budget is non-existent or they lack of resources to promote customer demand. As a sales rep you will be provided with a lead list with over a 60% inaccuracy rate, leads/opportunities from years past.. When you call into a targeted business expect the contact number to be invalid, or the person is no longer there, email will bounce back. So this means that you will be wasting time researching and prospecting into dead leads. Those few people who are successful at prospecting have external resources. Or seasoned sales representative with over six years experience have the human capital to get orders from large firms from which they have sold to in the past.

    Massive layoffs from sales, channel managers, sales engineers, directors, administrators and back around to management. This year my department has let go 40% of the workforce. This means that we will not have job security.

    Internal IT systems including CRM software, database and order systems do not function under one UI. The systems are fragmented, locations, customer information can only be access through an agent local to the client. It will take you two days to change an order out and re-engage customers in the sales process. This means that you will be wasting a lot of time navigating between these systems.

    Advice to ManagementAdvice

    Resign.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO