East West Bancorp
East West Bank – San Francisco, CA
East West Bank is seeking Customer Service Representatives in San Francisco, San Mateo, San Jose, Fremont, and Pleasanton locations. The Customer… East West Bank
“Poor treatment to employee and even middle management. Success is nor praised nor rewarded. No on gets promoted. ”
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at East West Bancorp full-time (less than an year)Pros
-"Bridge" East and West markets at low cost for non-english speaking Chinese.
Successful in niche market.
Medical, eye, dental healthcare. Paid federal holidays. 5 days vacation, more with promotion. 401k, ~$3k company stock collectible a couple years if your are still with the company.
Exposure to more responsibilities than a teller.Cons
No commission no incentive. Incentive through fear, not rewards. ie: CSRs are required to submit referrals for employee quarterly reviews but prospects are not used.
ie: more than double deposit amount within a year.
-Unacceptable IT (High Risk) (Much repetitive/redundant manual paperwork):
Computers freeze frequently, transaction may be unbalanced with no way for reversal other than a documented force balance by accounting. No check scanners and money scanners at each station. Customer's electronic information and signatures are incomplete.
-No security against criminals:
no bulletproof glass, no security guards. EWB branch locations have been robbed countless times.
Understaffed at 2 employees and few assistants to sort rampant office politics.
They protect the corporation's interests, not yours.
Much blaming, fighting words, favoritism, and distrust.
Coworkers do not teach, Branch support is hit or miss, electronic procedures are outdated. Google/investopedia guidelines and government regulations on your own time.
-Little growth opportunity:
Rarely promote from within.Doesn't RecommendNeutral OutlookNo opinion of CEO