East West Bancorp


East West Bancorp Jobs & Careers in San Francisco, CA

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30+ days ago

Customer Service Representative

East West Bank San Francisco, CA

• Developing new customer relationships and opening new accounts for customers. Qualifications/Requirements: • At least 6 months of recent… CareerBuilder

24 days ago

CRE Underwriter

East West Bank San Francisco, CA

As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while… CareerBuilder

East West Bancorp Reviews

71 Reviews
71 Reviews
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East West Bancorp Chairman and CEO, East West Bancorp and East West Bank Dominic Ng
Dominic Ng
35 Ratings

    Poor treatment to employee and even middle management. Success is nor praised nor rewarded. No on gets promoted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in San Francisco, CA
    Current Employee - Customer Service Representative in San Francisco, CA

    I have been working at East West Bancorp full-time (less than a year)


    -"Bridge" East and West markets at low cost for non-english speaking Chinese.
    Successful in niche market.

    -Standard benefits:
    Medical, eye, dental healthcare. Paid federal holidays. 5 days vacation, more with promotion. 401k, ~$3k company stock collectible a couple years if your are still with the company.

    Exposure to more responsibilities than a teller.


    -No commission:
    No commission no incentive. Incentive through fear, not rewards. ie: CSRs are required to submit referrals for employee quarterly reviews but prospects are not used.

    -Unrealistic goals:
    ie: more than double deposit amount within a year.

    -Unacceptable IT (High Risk) (Much repetitive/redundant manual paperwork):
    Computers freeze frequently, transaction may be unbalanced with no way for reversal other than a documented force balance by accounting. No check scanners and money scanners at each station. Customer's electronic information and signatures are incomplete.

    -No security against criminals:
    no bulletproof glass, no security guards. EWB branch locations have been robbed countless times.

    Understaffed at 2 employees and few assistants to sort rampant office politics.
    They protect the corporation's interests, not yours.

    Much blaming, fighting words, favoritism, and distrust.

    -Mediocre training:
    Coworkers do not teach, Branch support is hit or miss, electronic procedures are outdated. Google/investopedia guidelines and government regulations on your own time.

    -Little growth opportunity:
    Rarely promote from within.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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