Empyrean Benefit Solutions


Empyrean Benefit Solutions Jobs & Careers in Houston, TX

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21 days ago

Development Database Administrator (SQL Server)

Empyrean Benefit Solutions Houston, TX

As a member of the Information Technology Development Team, a Development Database Administrator helps design, develop, deploy, and enforce standards… Empyrean Benefit Solutions

28 days ago

Exchange / Lync Engineer, Administrator

Empyrean Benefit Solutions Houston, TX

The Exchange, Lync Administrator/Engineer is responsible for design, installation, operation and maintenance of company-supported unified messaging… Empyrean Benefit Solutions

16 days ago

Implementation Manager

Empyrean Benefit Solutions Houston, TX

An Implementation Manager works directly with clients during implementations to define and configure services on the Empyrean platform. They work… Empyrean Benefit Solutions

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Empyrean Benefit Solutions Reviews

45 Reviews
45 Reviews
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Empyrean Benefit Solutions CEO Richard Wolfe
Richard Wolfe
31 Ratings
  1. 1 person found this helpful  

    Very stress-filled and low morale environment in certain departments/groups.

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    • Senior Management
    • Culture & Values
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    Current Employee - Empyrean Employee in Houston, TX
    Current Employee - Empyrean Employee in Houston, TX

    I have been working at Empyrean Benefit Solutions


    Good start up job and pay is comparable or greater than competitors in the same line of business


    Extremely stress-filled environments that result form different factors. One of those factors being sales-teams making promises to potential clients just to get them to sign on YET not having all of the technology available to deliver on some of those promises. The result of this is a very stressful environment for the client services/call center teams that are on the front-line trying to deliver on those promises. When the clients are frustrated because someone makes a mistake or gives out incorrect information, the employee at times is blamed and performance managed (used as a scape goat) yet the resources that were referenced for that answer were at times inaccurate/outdated and the management team is aware of this. I have personally been in sales-meetings where we are told what to say and what not to say. I know that this is standard in any business BUT when we are being told to lie. These are not small lies but major lies in terms of how we do certain processes or our overall layout. This is very very demoralizing especially when our employee handbook talks about being ethical etc... I have very high regard and respect for the majority of the executive team at Empyrean such as its CEO and the Chairman of the Board however there are certain members in the management team (director-level) that really make silly decisions such as telling employees that they are not allowed to go above them in terms of talking to the CEO for assistance because their issue was not being heard at the current level yet these executives have clearly stated in their townhall meetings that they have an open door policy. Another example is certain directors trying to prevent employees in their departments from bringing certain topics to light on the townhall meeetings. The townhall meetings are for the purpose of sharing ideas and thoughts in a professional manner yet the director is not wanting to bring certain topics to light. I do not understand the reasoning behind this other than he/she may be afraid that it may make him/her look bad.

    Advice to ManagementAdvice

    Try not to focus on just the cost of the operations as this method will leave you lost in terms of your employer dissatisfaction and high turn-over.

    Doesn't Recommend
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