Enterprise Rent-A-Car – Albany, GA
The Service Agent is responsible for the care and maintenance of the cars on the lot. This includes vacuuming and prepping the cars, shuttling cars… Enterprise Rent-A-Car
Enterprise Rent-A-Car Photos
Doesn't RecommendPositive OutlookApproves of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
You receive great benefits, 401k with employer contributions, fun company events and training, employee discount on vehicle rentals and purchases, and incentives for top performers. You can achieve relatively fast promotions compared to other companies (they 99.99% promote from within). Also, there is never a dull moment at this company, which keeps things from getting monotonous. The company has sectors outside of daily rental that you may be interested in working in after spending time as a trainee and daily rental manager. Enterprise is always growing and there is a lot of job security here provided you perform well enough to keep your job and follow their code of moral ethics and best practices (you'd be surprised how many people don't).
You'll face very long hours and unfortunately be asked to shorten or completely bypass taking lunch on busier days. You will work weekends. The company has an antiquated dress & appearance code that mandates wearing a suit for males and restricts you from growing facial hair (not even well-kept facial hair). We would look just as presentable in nice polo shirts. Only upper management should have to do the suit-and-tie bit. And even though it is in someone else's job description to clean and prep the cars..you, my friend, will be cleaning cars in a suit. So invest in cheap suits. Don't wear the suit you wore to your best friend's wedding. You'll ruin it by your 2nd week. If there was a way to hold this job working only M-F, I probably would have stayed. But all branches are open at least 6 days, some are 7. And I think part of why I left is because my only work experience was with a 7-day operation and it was tiring. Now, even once you cope with the 58-62 hours a week that contrasts the 44-48 that was said to be expected in the interview process, the hourly commitment would be bearable if we didn't have to shovel all the snow, clean all the cars, do non-stop pick ups and drop offs, grab a phone that never stops ringing, and tend to a myriad of things before even being ready to help a customer into their rental. Don't get me wrong: you will learn a lot from being with this company and I'm actually glad I had this work experience. I just think things can be organized a little better at the branch level. The company intentionally understaffs branches so that manager's collect more in profit sharing from the branch's bottom line. That leaves the service agents, management trainees, and even the assistant managers suffocating under the pressure to perform and meet every customer's wants and needs. Being an assistant manager at Enterprise is probably the most difficult once you get to that level. Now the issues caused by understaffing would be alleviated by having a manager who knows what he or she is doing. If your manager is good at forecasting branch needs based on reservation details, handling customer complaints & disputes, and catering to important accounts without making the average customer suffer, then all of this isn't that bad. But managers earn their promotion based mostly on their sales record as a trainee. Just because you are a good salesperson doesn't mean you'll be the best manager. I've met a lot of suspect managers who I wouldn't let manage my niece's lemonade stand. I did enjoy the day-to-day, week-to-week juggling act a little by just looking at it as a great challenge that, once conquered, you felt like king of the world. I just didn't enjoy it enough to see myself doing it for years and years before making it to upper management where you could breathe a little easier. Only thing that helped dealing with a lot of it was working with a fun team. So if you come to work at Enterprise and you don't like your co-workers at your branch, that magnifies the other day-to-day issues you will encounter and makes them seem even worse.
Advice to Management
I worked under 3 different branch managers during my time with Enterprise and only one organized the schedule in a way that didn't break our team's back. Help your employees have the time off they need to re-group and hit the lot hard or else they won't perform as well.