Equity Residential


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10 hrs ago

Leasing Consultant – new

Equity Residential Germantown, MD +20 locations

The Leasing Consultant role is primarily a sales position with a strong emphasis on customer service, meeting goals and achieving results. As a… Equity Residential

28 days ago

Senior Maintenance Technician

Equity Residential Arlington, VA +5 locations

Property maintenance is essential to every apartment community, and it is the maintenance team that carries out this vital role. Your strong… Equity Residential

20 days ago

Maintenance Manager

Equity Residential Arlington, VA +7 locations

include the hands-on maintenance of the community, including overall inspection, repair and general maintenance of apartments and other… Equity Residential

6 days ago

Maintenance Technician

Equity Residential Arlington, VA +20 locations

Property maintenance is essential to every apartment community, and it is the maintenance team that carries out this vital role. Charged with… Equity Residential

8 days ago


Equity Residential Arlington, VA +3 locations

Under the direction of the Community Manager or his/her designated supervisor, the Concierge is responsible for providing superior customer service… Equity Residential

28 days ago

Administrative Assistant

Equity Residential Washington, DC

The Administrative Assistant provides broad administrative support to the regional Property Management department (2 Vice Presidents and 7 Regional… Equity Residential

23 days ago

Military Trainee - Sales and Service

Equity Residential Washington, DC

• Sales and Customer Service: Trainees will work closely with Property Managers, Leasing Consultants, and Customer Support Assistants to learn the… Equity Residential

27 days ago

Community Manager Floater

Equity Residential Washington, DC

The Community Manager Floater works at various properties and acts as the business leader and fiscal decision-maker of a multi-million dollar… Equity Residential

14 days ago

Maintenance Technician Floater

Equity Residential Washington, DC +2 locations

Property maintenance is essential to every apartment community, and it is the maintenance team that carries out this vital role. Charged with… Equity Residential

8 days ago

Customer Support Assistant

Equity Residential Pembroke Pines, FL +8 locations

• Effectively explains lease provisions and community policies to new and current residents… Equity Residential

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Equity Residential Reviews

141 Reviews
141 Reviews
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Equity Residential President, CEO, and Trustee David J. Neithercut
David J. Neithercut
94 Ratings
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    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Equity Residential


    There are some beautiful properties, well-manicured and purchased with thought. Older, less desirable real estate is sold eventually. The computer system is brilliant if used as designed, in showing every possible aspect of resident care, very detailed.


    The pay system is seriously outdated. Large companies went to flex pto many years ago. The current system actually drains this company financially. An employee should have a block of time from which to take care of vacation, doctor appointments, sick days, days with children, all of it. These are super generous packages. The real takers are the community managers, who basically work from home. If they stop by the office to sign something, that is a work day. They then have full vacation benefits (not eligible, technically, at under 20 hours a week), and also a sick day bucket to draw from, Sales of various properties resulted in re-purposing managers who must drive hours to just get to work. Guess who's not coming in? Then there's being home by the time the school bus lands, and this is a face to face business. Our clients actually have real jobs, and need assistance after work. Whoever draws the short straw (hourly) is left to do all jobs on a daily basis, particularly the last few hours. Great training camp for all things management, but without recognition or compensation. Service team managers are management but never cut hours short, other hourlies work f.t., and at the minimum making a property manager job an hourly position would make millions for Equity on the first day. The "property shopping" excuse has been gone for years with online purchasing. The doctor appointment thing is faced by every single other employee, and they all manage to handle it and work full time. Another option? The accounting was taken off site a few years ago, and works beautifully that way. We dont really have managers in this portfolio, just consultants. Make it official! Or pass this role to the regional manager, also missing in action most days. Lots of money is wasted in this area. It takes 2 weeks to get simple answers requiring approval. They're all 1 day decisions at most. We get it: there are hairdressers, pilates, friends and spouse's appointments to attend, the list goes on. Salaries allow for boats, vacations, income property, and more distractions, even additional jobs. Once that manager does walk through the office, the stress level is high given the work load to be accomplished in a few hours. Change is painful,. Admit that this is no longer a full time job and has been going on for years. Other issues are lack of training (see manager never in office) on a personal level. Portfolio trainings are multi-hour drives to beg employees to follow the marketing training. Again, it could be handled in the clubhouse onsite. We have to travel to the cheapest venue in the state and lock the door on new customers for 3/4 of a day, counting travel time. Real marketing challenges vary neighborhood to neighborhood. Make the trainings with colleagues facing the same challenges, and hold employees accountable. We'd get back 1/2 of sales day every time. Stop locking leasing offices! It isn't a playground but the new trend is open 2-3 hours a day. 4 hours of "walking apartments" is not part of this skillset. Finally, it takes 3 leases for a consultant to make the first $20 in commissions. Of course less after taxes. Look at the policy of Equity keeping commissions. Is it like a hairdresser who rents the space? The mother lode of salary expense is distributed to our CM's. Why not reward the people who trudge through all this alone? We had a season where everyone could hit the numbers, though some did not. Numbers and surveys are not always the indicators of where this company is headed. Surveys are easy to manipulate.

    Advice to ManagementAdvice

    Stronger upper management requires an investment of time. The unspoken here is that no one is going to spend that time to develop managers. Most don't even know labor law or what can be said to an employee legally. Many do not follow any moral compass. Someone may have to get engaged.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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