Esurance Jobs in San Antonio, TX

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30+ days ago

Customer Service Representative

Esurance San Antonio, TX

Esurance is growing! We’re searching for Customer Service Representatives that are enthusiastic, hardworking, and have exceptional people skills… Esurance


Esurance Reviews

3.3
Rating Trends
Recommend to a friend
Approve of CEO
Esurance President Jonathan Adkisson
Jonathan Adkisson
13 Ratings
  • Helpful (2)

    Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Esurance full-time (Less than a year)

    Pros

    Flex time when available. Casual dress. Work at available if your numbers are good. 8 hr or 10 hr shifts available. If you're lucky enough to get one of the few awesome supervisors, they'll go to bat for you and try to give you additional (much needed) breathers, but in turn, they get a lot of slack for it. Site manager is AMAZING and always accessible.

    Cons

    Mundane, repetitive, absolutely no employee pride in brand, low pay compared to other call centers in area. High turnover rate which in turn increases customer hold time and frustration once you get the call.

    Advice to Management

    Find a way to get employees excited about the brand. Do something more for employer appreciation, an employee game day or picnic, or something!


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