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14 days ago

Senior Sales Support & Client Relations Specialist

Experian Americas Washington, DC

Provide cross-functional client relationship management support to Decision Analytics Fraud Solutions clients in North America. Engage with Sales… Experian Americas

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Experian Americas Reviews

118 Reviews
118 Reviews
Rating Trends

Recommend to a friend
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Craig Boundy
6 Ratings

    Steady state of decline...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Costa Mesa, CA
    Former Employee - Human Resources in Costa Mesa, CA

    I worked at Experian Americas full-time (more than 3 years)


    Orange County is a great place to live
    Some really great talent in certain parts of the businesses
    If you work here, work in Decision Analytics or Credit Services ONLY
    The new North America CEO is great


    Terribly underpaid, unless in the top 3 layers of management
    Wait a couple of years as change should be a good thing for this company - too many people have stayed too long because they know politics rather than having an expertise
    Competition is going to wipe away at least 1-2 of the 4 businesses in the foreseeable future
    Regional leadership constantly complains about Obamacare
    Regional-Global/Matrixed structure makes it impossible to do what's right for the business (regional businesses hate the globalization efforts because they don't want to lose their jobs, so you can't support global without getting your head cut off)
    Too many people have been there too long that they fight for their alliances rather than for the business, which is a big reason why they aren't doing so well - increasing competition is the biggest reason

    Advice to ManagementAdvice

    Bigger, and FASTER change is needed - speed up the global transformation so as to eliminate the ridiculous political culture amongst regional management
    Greater focus needed on younger generations and the employer brand; so much potential; replace leaders with people from outside of OC (especially those who have been there 10 years or more)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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