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20 days ago

Quality Assurance Representative

Express Scripts Las Vegas, NV

The primary function of the Quality Representative is to support the contact centers goal of delivering high quality service and addressing patients… Express Scripts


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753 Reviews
2.1
753 Reviews
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Express Scripts Chairman & Chief Executive Officer George Paz
George Paz
471 Ratings
  1. 9 people found this helpful  

    “Not the same as Medco Health Solutions AKA "Merck Medco or Paid Prescriptions" ”

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Specialist  in  Las Vegas, NV
    Former Employee - Client Service Specialist in Las Vegas, NV

    I worked at Express Scripts full-time for more than 10 years

    Pros

    There are pockets of people with deep healthcare knowledge trying to do the right thing for the customer/client.The pay & benefits are okay, less than other customer service jobs in the same field.

    Cons

    This company only looks for cost savings and does not handle situations logically. I previously worked for Medco Health Solutions before Express Scripts purchased them and Medco paid a much higher salary, had better benefits and was more concerned with getting things handle properly as opposed to looking out for profits first then the patient. Unrealistic expectations, long hours leading to eventually burn out & illness.

    Advice to ManagementAdvice

    Listen to your employees, clients, and focus on making things easier for patients. A better patient experience generally means happier clients, and thus happier employees. Anyone can make something complex...the challenge is to make something simple and properly reliable.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO