Express Scripts

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19 days ago

Intern, Pharmacy Ops - Troy, NY

Express Scripts Troy, NY

Intern will learn all aspects of pharmacy operations environment. This will include being exposed to all technician and pharmacist functionality as… Express Scripts

Express Scripts Reviews

931 Reviews
931 Reviews
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Express Scripts Chairman & Chief Executive Officer George Paz
George Paz
566 Ratings
  • 20 people found this helpful  

    Unrealistic Standards from an Out-of-Touch Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Entry Technician in Troy, NY
    Current Employee - Data Entry Technician in Troy, NY

    I have been working at Express Scripts full-time (less than a year)


    1.) A paycheck in exchange for work.
    2.) Paid Time Off (after accumulating enough hours).
    3.) Friendly colleagues and supervisors (for the most part).
    4.) Occasional free food at the office.


    1.) Unrealistic expectations of human (not robot) employees. We are given a very high number of prescriptions to fill every hour in mail, fax, and electronic queues. However, we only receive credit for new prescription "shells" that we create, and not scripts we have to forward to other departments (which accounts for about 1/4 of the work we actually do).

    2.) Quantity over quality. Throughout my training and first 90 days of employment, "patient quality" (error-free prescriptions) was stressed as more important than meeting the numbers. I managed to stay error-free throughout my training and first 90 days. However, during my 90-day review, I was told I had 30 days to speed up or else the company and I would "separate." (I am not a slow typist at all; the standards just seem impossible to meet.)

    3.) The B.S. Corporate Image. We have meetings once per month to emphasize "success stories" about Express Scripts. Euphemistic language is consistently used in the most ridiculous way, in order to convey a positive image about their own out-of-touch bureaucratic ideals. "Opportunities" is used when an employee is falling behind, as in "missed opportunities." (Ex: You only filled 200 scripts yesterday, so there's a perfect opportunity for you.)

    4.) The pay. $11/hour. Nothing more to say about that.

    Advice to ManagementAdvice

    If you really cared about patient quality and error-free prescriptions, you would lower the production rate.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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