Express Scripts – Troy, NY
Intern will learn all aspects of pharmacy operations environment. This will include being exposed to all technician and pharmacist functionality as… Express Scripts
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Express Scripts full-time (less than a year)Pros
1.) A paycheck in exchange for work.
2.) Paid Time Off (after accumulating enough hours).
3.) Friendly colleagues and supervisors (for the most part).
4.) Occasional free food at the office.Cons
1.) Unrealistic expectations of human (not robot) employees. We are given a very high number of prescriptions to fill every hour in mail, fax, and electronic queues. However, we only receive credit for new prescription "shells" that we create, and not scripts we have to forward to other departments (which accounts for about 1/4 of the work we actually do).
2.) Quantity over quality. Throughout my training and first 90 days of employment, "patient quality" (error-free prescriptions) was stressed as more important than meeting the numbers. I managed to stay error-free throughout my training and first 90 days. However, during my 90-day review, I was told I had 30 days to speed up or else the company and I would "separate." (I am not a slow typist at all; the standards just seem impossible to meet.)
3.) The B.S. Corporate Image. We have meetings once per month to emphasize "success stories" about Express Scripts. Euphemistic language is consistently used in the most ridiculous way, in order to convey a positive image about their own out-of-touch bureaucratic ideals. "Opportunities" is used when an employee is falling behind, as in "missed opportunities." (Ex: You only filled 200 scripts yesterday, so there's a perfect opportunity for you.)
4.) The pay. $11/hour. Nothing more to say about that.Advice to ManagementAdvice
If you really cared about patient quality and error-free prescriptions, you would lower the production rate.Doesn't RecommendNegative OutlookNo opinion of CEO