Extend Health, Inc. – San Mateo, CA
• Lead local sales and marketing efforts in a multi-state Western Division with employers, consultants, and brokers in the small to mid- market… CareerBuilder
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Extend HealthPros
I gained experience in the insurance industry, great knowledge of Medicare and Affordable Care Act plans, customer service and call center experience.
Helping people get insurance is very satisfying.Cons
Lack of: organization, training, systems that work, communication
This is a call center. Everything you do is timed and counted.
On the phone, employees are to portray OE as a professional company that cares about the individual. Off the phone, employees are treated as though they are disposable.
Very, very few people are made full time employees. There are people who have worked here for years who are still considered temporary, and can be laid off at any moment. They have a "lay off schedule" that is made weeks in advance, but they do not inform employees of this to allow them to begin searching for jobs. The constant fear of being laid off makes for a sad and stressful work environment.Advice to ManagementAdvice
Train your employees. Don't launch programs until you are ready. Invest in your employees, and they'll invest in you. Reward and retain talent.Doesn't RecommendNegative OutlookNo opinion of CEO