Extended Stay America
Extended Stay America – Livermore, CA
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with… Glassdoor
Extended Stay America – San Jose, CA
Ability to read and comprehend simple instructions, short correspondence, memos. Ability to write simple correspondence; Ability to effectively… Glassdoor
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Extended Stay America part-time for less than a yearPros
Pay is great at 10.25 with no experience, and it can be a really chill place when not too busy. Sometimes you will get tips from guests, so that's cool too. Night shifts are generally slow and it's just you there, no manager, so if there's time and all your work is done you can read, do homework, eat whatever. Great office experience and if you hold this position it looks awesome on a resume for students.Cons
This may only be my location, however the biggest problem for me was that we were understaffed and I felt forced to cover many of the shifts and they did not honor my schedule requests when I began school, saying that everyone had to work and there were not enough people. Also, my team lead abused their power and would have some employees clock her in when she was not at work. As far as the work it's pretty easy but you get in big trouble if you are not careful, and once you get on management's bad side they don't grant you vacation requests and you get the worst hours.
A lot of staff quit, and we were always short on housekeepers leading to many guest complaints which front desk had to handle.
I was warned about management from a coworker while I was trained but I didn't believe her till now. I ended up quitting and taking another job because I was getting fed up with the team lead and the crazy hours. Disappointing because I always covered shifts and worked very hard from the beginning.Advice to ManagementAdvice
Train your hotel workers in a more efficient way, so all possible scenarios are covered and you know the proper protocol.
Most importantly please find a way to make sure team leads/managers don't abuse their power; this is why so many of my coworkers quit and eventually i did too. Have more on-cal staff because we cannot do all the work and cover all the hours when we are understaffed. Creates resentment, which leads to poor job performance.Doesn't RecommendNeutral OutlookNo opinion of CEO