FIS Jobs & Careers in Little Rock, AR

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FIS Reviews

508 Reviews
508 Reviews
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FIS Chairman & CEO Frank Martire
Frank Martire
86 Ratings

    the call center is not really part of the company

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    Former Employee - Customer Service Representative, Bilingual  in  Little Rock, AR
    Former Employee - Customer Service Representative, Bilingual in Little Rock, AR

    I worked at FIS full-time for more than a year


    Benefits were OK and started shortly after hiring. There were rumors of people getting promoted from the call center, our supervisors claimed to have started out taking calls on the floor. The job is very easy if you follow the rules and I got regular raises and opportunities to take on more responsibility.


    The job at the call center was a dead end. People got walked out of the building almost every week. I started in a training class of 20 and after three or four months, only about half a dozen were left. i sat beside people with bachelor's degrees and master's degrees, and out of the dozens of people I worked with, I saw only a few get lateral moves out of the call center and none to professional roles such as sales, technical, programming or management. I saw a trainer vent at HR for their recruiting, she said "we're paying this guy to learn computer programming and he can't even show up on time? Get him out of here!" Meanwhile at the call center, they had a handful of easily identifiable go-getters who wanted to stay with the company, but they not only never got consideration for internal jobs they applied for, if they stayed long enough they were likely to get laid off.

    Advice to ManagementAdvice

    Treat ALL employees like they are part of the company. Be choosy when you hire instead of hire quickly and fire quickly.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO