FIS Jobs in Little Rock, AR

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FIS Reviews

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FIS CEO Gary Norcross
Gary Norcross
47 Ratings
  • Customer Service Agent: Prepaid North

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Little Rock, AR
    Former Employee - Customer Service Representative in Little Rock, AR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FIS full-time (Less than a year)


    Good pay.Guaranteed 40hrs a week. Steady income.


    If the calls don't make you go crazy management will. The turnover is EXTREMELY high. Agents get terminated for issues out of their control. Don't expect to call in when it snows and ice is on the ground. You are required to be there despite the inclines and curves you have to go through to get there. What you learn in training is the complete opposite of what you DO on the call center floor. Overtime is MANDATORY. Sometimes It's 4hrs a week. Sometimes It's 11.5hrs a week. Management watches you to look for your weak points and then focus in on how many times you screw up instead of assisting you with getting it right. THE COMPANY is great. THE PREPAID NORTH CALL CENTER is literally like a temp job. Within my first 90days of employment I saw over 60% of the agents quit or get terminated.

    Advice to Management

    One word....Assist

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