Familia Dental


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    Fast Paced Team work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Incoming in Schaumburg, IL
    Current Employee - Call Center Incoming in Schaumburg, IL

    I have been working at Familia Dental full-time (more than 3 years)


    Working at the call center is very fast paced. A typical day consists of high volume of inbound calls. You are trained to know the basics of the dental health industry in order to assist patients and get them into the office to get looked at by the doctor. Every day is a new learning experience, definitely not for the faint of heart or people that do not have a decent work ethic. You will be expected to write things down if you can't remember and put reminders up in your cubicle. Your calls will be analyzed and reviewed to make sure you are following proper procedure and not getting laxed. Management is very flexible when it comes to a family emergency as long as it's not abused. Decent starting pay, good benefits including vision and paid time off including holidays. Some departments also offer you some bonus money you can make.


    You get 3 weeks of training and have to learn a lot of information. Being its the health industry things are always getting updated so you don't always get trained through every scenario within those weeks. Management recognizes this and they do hold multiple meetings and are always helpful.

    Advice to ManagementAdvice

    Add more doctors to certain locations where patients have to wait a minute to be seen.

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