Faneuil Jobs & Careers in Spokane, WA

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Faneuil Reviews

20 Reviews
20 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Anna Van Buren
7 Ratings

    Do Not Work Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Spokane, WA
    Current Employee - Customer Service Representative in Spokane, WA

    I have been working at Faneuil full-time (less than an year)


    Some nice co-workers. Taking calls from customers can be very rewarding if you are the type that likes to solve problems and find answers for them.


    Have you read George Orwell's 1984? Well, privacy wise, that is how Faneuil is. You never have a single moment of privacy, even going to the toilet. Everyone knows how bad or good your QA scores are AND if you are UN-Lucky you will get the Supervisor who bad mouths individual team members behind their back. There is a degree of "Nepotism" going on. Those who have family and friends in higher positions get more attention and help. People must be getting used to low-pay, because the pay is not that great when you consider how much and fast the cost of living is going up. SUPER HIGH TURN OVER RATE. They are constantly in hiring mode. People quit all the time or get fired. WHY WOULD ANYONE stay at a job with a constant threat of being FIRED over their heads?
    Faneuil apparently makes money "per call" because we have been told to hurry and get people off the phone so you can take another call. The Health Plan Finder is still experiencing many technical difficulties.

    Advice to ManagementAdvice

    For gawds sake, HELP your people to succeed!! YOU seem to have plenty of time for pot lucks and such, then help those who are trying and trying and trying and still coming up short. DO NOT TALK badly about team members to other employees. That is absolutely a FAIL...and HOW DARE YOU talk badly about people behind their backs. YOU think people don't know about it?

    Doesn't Recommend
    Neutral Outlook

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