Farmers Insurance Group Jobs in Austin, TX

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Show:  All Results Last 7 Days
18 days ago

Liability Claims Trainee

Farmers Insurance Group Austin, TX

Participates in an intensive training program which includes training in claims investigation, liability determination, coverage confirmation… Farmers Insurance Group


19 days ago

Subrogation Representative

Farmers Insurance Group Austin, TX

Investigates, determines liability, confirms subrogation potential, establishes fair recoveries and negotiates settlement of subrogation claims… Farmers Insurance Group


30+ days ago

Service Operations Supervisor - Austin, Texas - Direct Services

Farmers Austin, TX

Service Operations Supervisor - Austin, Texas - Direct Service Department Hours of operation, Monday - Friday 8 am - 11:15 pm (in the office… Farmers


30+ days ago

Customer Service Representative

Farmers Insurance Group Austin, TX

We Are Farmers! Founded in 1928, Farmers is no stranger to long term stability, and we know it takes commitment to keep growing our team… Farmers Insurance Group


30+ days ago

Service Operations Supervisor - Personal Lines - Austin, TX

Farmers Austin, TX

Supervises assigned team members to maximize positive customer experience for both internal and external customers by identifying, understanding, and… Farmers


Farmers Insurance Group Photos

Farmers Insurance Group Reviews

3.1
Rating Trends
Recommend to a friend
Approve of CEO
Farmers Insurance Group CEO Jeff Dailey
Jeff Dailey
367 Ratings
  • Treat Agents Like Automatoms

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reserve Agent in Austin, TX
    Current Employee - Reserve Agent in Austin, TX

    I have been working at Farmers Insurance Group

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Here is a chance to make a difference for the future of everyone you insure. The company really cares about the customers. Lots of technical support. Great chance for a career.

    Cons

    The website is difficult to navigate and new "reserve" agents are not treated like sensitive caring human beings. Anything goes wrong, new agent is treated like its their fault for not interpreting the written word they way management wants them to. Ask a question, and the script is reread to you. Punishment is in the form of exorbitant fines withdrawn from commissions. Original directions are often unclear, and change mid-stream. New agent has no form of interaction for clearer understanding. Do it again, the new way, the "right" way, or quit.

    Advice to Management

    I wanted a new job that I could love doing; one where I could make a difference. Because of your callous script reading, I am doing the job because it has potential, but I now know not to put my heart into it. Get away from the script reading, automaton behavior and treat your agents like human beings with feelings and the ability to learn.


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