No jobs found – change your filters above for more results
1 person found this helpful
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at FastSigns full-time (more than 5 years)Pros
The work is always different. Creative, colorful, fun to make all the different kinds of signs.
No nights, no weekends most of the time.
Our store is very clean, but there is no air conditioning, so gets really hot in the summer. Technology is important. You will be working with sophisticated computer software and expensive output devices. If the store is profitable or the owner is smart, you will have access to some of the latest technology like laser engravers or flat bed printers.
If you work for a good owner who understands the value of taking care of people and customers, life can be good. Some employees have been working at my location for over ten years, through two different owers and make well above $20/hour plus benefits. They are given wide latitidue to run the business.
FASTSIGNS does a lot of TV advertising and their cusotmer satisfaction is high.Cons
Most stores are run by small teams. Each person is critical to the success of the business and there is no extra help available to fill in. Even if everyone is cross trained, if someone is out sick or takes vacation, it can cause some problems and stress. Again, if you have a good owner, he should know how to do every job in the place and step in when needed, including doing installations and deliveries.
There is no opportunity for advancement for anyone, becuase that is the nature of a small franchise. It is a franchise, the owners have their life savings invested in the business. If the location is a good one and profitable, there is money avaialble to pay well.
Many locations are not profitable and struggling. The franchisor makes 6% of the gross sales. The franchisor doesn't care if the owers are making a living or if the sotre is wildly profirtable as some are. The franchsor gets their money no matter what and are the first ones paid through their ability to take money right out of the owners bank account at the beginning of the month.
The owner must sell enough to cover fixed expenses of running the store and only gets to keep 94 cents out of every dollar a customer spends. These are real expenses that must be paid just to stay in business. Getting behind can be a slippery slope to failure of the business.
There are owenrs who have lost their life savings investing in a FASTSIGNS that never sold enough to make money. So even if the owner would like to pay more, if the sales aren't there to support it, he can't do much.
Remember, the owner has to make payroll twice a month. Even if sales are slow, even if customers are late paying their bills, the payroll and the rent must be paid on time. Being an owner isn't a cake walk, unless you can get the business to operate well over fixed costs and make profits.
We are constantly being squeezed by FedEx Office on the low end and by state licensed sign contractors who can do the big jobs like electrical signs.Advice to ManagementAdvice
This is advice to the FRANCHISOR, FASTSIGNS INTERNATIONAL. Slowly, the internet is eating away at your core business. You do not have an internet strategy that allows online sign design, ordering, payments, order tracking, and the ability to review and pay invoices online. FII has been promising this for many years but failed to deliver.
When the CEO appeared on Undercover Boss in 2009, she was confronted by an employee telling her that there was no internet strategy. She has done nothing since.
FII is owned by the same investors that own Cinnabon, Carvels, and Schlotzky's. All of these businesses are selling to consumers. Only FASTSIGNS sells primarily to businesses and it is a whole different animal.
The ultimate owners of FII are an investment group who have nothing to do with day to day operation. All they care about is how much cash can FII spin off to the investors. Which translates into how little can FII spend to produce those big royalty checks coming in every month.
FII will therefore never actually invest their own money in making changes. The are not innovators, they are not leaders, and most of all, they don't listen because the people at the top are fat and happy. FII is called a CASH COW. Remember, FII gets paid even if the franchisee doesn't earn a dime.
If the franchisees won't pay for it out of their 6%, it doesn't happen. And the only people that FII listens to are the million dollar stores who are happy with the status quo.
They survice on their great customer service and quality of the work that comes out of some of the better run stores.Neutral OutlookDisapproves of CEO