FedEx Office

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FedEx Office Jobs & Careers in Boston, MA

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30+ days ago

Center Manager, Business

FedEx Office Boston, MA

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Achieve… FedEx Office


27 days ago

Retail Assistant Manager

FedEx Office Boston, MA

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive… FedEx Office


25 days ago

Hospitality Parcel Specialist

FedEx Office Boston, MA

(This is a representative list of the general duties the position may be asked to perform, and is… FedEx Office


8 days ago

Center Lead Consultant

FedEx Office Boston, MA +2 locations

To learn more about working at our FedEx Office Centers, follow the link below for an inside look at a career with us… FedEx Office


30+ days ago

Retail Customer Service Associate

FedEx Office Boston, MA +8 locations

Internal Job Title: Center Consultant External Job Title for Posting Purposes: Retail Customer Service Associate To learn more about working at… FedEx Office


15 days ago

Production Specialist - S&G

FedEx Office Charlestown, MA

The Production Specialist – Signs & Graphics (S&G) has the primary responsibility of producing complex orders and operating large format equipment… FedEx Office


15 days ago

Production Operator - S&G

FedEx Office Charlestown, MA

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Process and… FedEx Office


30+ days ago

SameDay City Courier

FedEx Office Charlestown, MA

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive.) GENERAL… FedEx Office


13 days ago

Center Assistant Manager

FedEx Office Brookline, MA

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive… FedEx Office


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FedEx Office Reviews

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742 Reviews
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
439 Ratings
  • 3 people found this helpful  

    Understaffing and unreal expectations...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at FedEx Office full-time (less than a year)

    Pros

    If you’re not familiar with printing software and if shipping/inventory is interesting to you it’s a good start for some exposure.

    Cons

    First off, I want to make it clear in the Boston metro market that each retail store is struggling with understaffing based on my interactions with my previous co-workers and other branch locations. Fedex Office is trying to keep up with up current technologies and shipping methods that rival UPS, the U.S. Postal Service and the company has shown that they are ahead of the pack…therefore with the promising of such stability and profits then why is there such a lack of investment in either 1) having higher numbers in staff to maintain high customer service and high demand printing jobs, or 2) providing higher compensation to the current employees whom have already shown their commitment and worked 6-7 day work weeks without lunch breaks ? To push your employees to go so far with producing “more with less” it is demotivating and bottom-line causes turnover (I left exactly for this reason)

    No matter the company’s proposition value on customer service to beat the competition, this cannot be accomplished when in such a busy market as Boston that an understaffed crew can exceed sales and service goals.

    I’ll give FedEx credit for providing overall good benefits and areas where retail management is an opportunity, however even for management the frustration of having limited payroll hours and trying to meet unrealistic deadlines for printing jobs is a question of how much longer the employees will tolerate it. Corporate can preach the success of the company and bring down the pressure on management all they want but it doesn’t resolve the fact that employees are overworked and underpaid. This is not a retail job to work in if you have family, need a work/life balance and need to put food on your plate without going broke.

    Advice to ManagementAdvice

    This is not to store management but to corporate management: I recommend you take a break from your office desk for a day and go to a high traffic branch and go face to face with multiple customers, send a few employees on their lunch breaks and you see how hard it is to deal with unrealistic goals and being in multiple areas of the store at once.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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