FedEx Office Jobs & Careers in Boston, MA

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20 days ago

Retail Store Manager

FedEx Office Boston, MA +2 locations

The Business Center Manager is responsible for managing the overall operations at a low-volume center, including supervision of team members and the… FedEx Office


18 days ago

Center Assistant Manager

FedEx Office Boston, MA +4 locations

Leads a center business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all… FedEx Office


27 days ago

Hospitality Parcel Specialist

FedEx Office Boston, MA

This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management… FedEx Office


15 days ago

Retail Customer Service Associate

FedEx Office Boston, MA +12 locations

The Center Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer… FedEx Office


9 days ago

Center Lead Consultant

FedEx Office Boston, MA +6 locations

The Lead Consultant is knowledgeable in all areas of the Center’s business, including print, signs & graphics, and shipping, and consistently… FedEx Office


9 days ago

Printing Specialist - S&G

FedEx Office Charlestown, MA

The Production Specialist – Signs & Graphics (S&G) has the primary responsibility of producing complex orders and operating large format equipment… FedEx Office


9 days ago

Print Production Operator - S&G

FedEx Office Charlestown, MA

The Production Operator – Signs & Graphics (S&G) is required to perform many functions within the center, including, but not limited to, operating a… FedEx Office


25 days ago

Print Production Operator - Signs & Graphics

FedEx Office Charlestown, MA

The Production Operator – Signs & Graphics (S&G) is required to perform many functions within the center, including, but not limited to, operating a… FedEx Office


2 days ago

Print Production Specialist – new

FedEx Office Charlestown, MA

The Production Specialist is required to perform many functions within the center, including all functions performed by Production Operators… FedEx Office


13 days ago

Printing Operator

FedEx Office Charlestown, MA

The Production Operator is required to perform many functions within the center, including, but not limited to, operating a wide variety of… FedEx Office


FedEx Office Reviews

678 Reviews
2.9
678 Reviews
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
405 Ratings
  1. 3 people found this helpful  

    Understaffing and unreal expectations...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at FedEx Office full-time (less than an year)

    Pros

    If you’re not familiar with printing software and if shipping/inventory is interesting to you it’s a good start for some exposure.

    Cons

    First off, I want to make it clear in the Boston metro market that each retail store is struggling with understaffing based on my interactions with my previous co-workers and other branch locations. Fedex Office is trying to keep up with up current technologies and shipping methods that rival UPS, the U.S. Postal Service and the company has shown that they are ahead of the pack…therefore with the promising of such stability and profits then why is there such a lack of investment in either 1) having higher numbers in staff to maintain high customer service and high demand printing jobs, or 2) providing higher compensation to the current employees whom have already shown their commitment and worked 6-7 day work weeks without lunch breaks ? To push your employees to go so far with producing “more with less” it is demotivating and bottom-line causes turnover (I left exactly for this reason)

    No matter the company’s proposition value on customer service to beat the competition, this cannot be accomplished when in such a busy market as Boston that an understaffed crew can exceed sales and service goals.

    I’ll give FedEx credit for providing overall good benefits and areas where retail management is an opportunity, however even for management the frustration of having limited payroll hours and trying to meet unrealistic deadlines for printing jobs is a question of how much longer the employees will tolerate it. Corporate can preach the success of the company and bring down the pressure on management all they want but it doesn’t resolve the fact that employees are overworked and underpaid. This is not a retail job to work in if you have family, need a work/life balance and need to put food on your plate without going broke.

    Advice to ManagementAdvice

    This is not to store management but to corporate management: I recommend you take a break from your office desk for a day and go to a high traffic branch and go face to face with multiple customers, send a few employees on their lunch breaks and you see how hard it is to deal with unrealistic goals and being in multiple areas of the store at once.

    Doesn't Recommend
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    Disapproves of CEO

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