FedEx Office

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Show:  All Results Last 7 Days
19 hrs ago

Sales Customer Service Spec – new

FedEx Office Vancouver, WA

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Grow… FedEx Office


30+ days ago

Production Operator - S&G

FedEx Office Coppell, TX

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Process and… FedEx Office


9 days ago

Retail Store Manager

FedEx Office Melville, NY

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Achieve… FedEx Office


5 days ago

Senior Business Analyst

FedEx Office Plano, TX

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Lead the… FedEx Office


21 days ago

Center Manager, Development

FedEx Office San Francisco, CA +2 locations

As a Retail Center Manager – Bench, this position will be trained in all aspects of running a retail business for FedEx Office. Training takes place… FedEx Office


2 days ago

Center Manager, Senior – new

FedEx Office Roseville, MN

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Achieve… FedEx Office


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FedEx Office Reviews

759 Reviews
3.0
759 Reviews
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
443 Ratings
  • 1 person found this helpful  

    This could be a GREAT company, but................

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FedEx Office full-time (more than 3 years)

    Pros

    People you work with are fantastic. Hours are generally consistent, as well as the schedule. There is so much to learn (this will also be a con). I constantly learn new things, and in general the customers are good when they are not willfully ignorant. I feel like I'm part of a team. I feel like if I can ignore the general negativity I feel from my upper management, I can successfully navigate this into a career.....at least for a while.

    Cons

    As in all retail jobs, the customers can be an incredible downer, but FedEx Office occupies a niche where most customers are either incredibly ignorant of technology or have unrealistic expectations. Be ready for this if you want to work here! The company in general suffers an identity crisis: not sure if we are a printer, or retailer, or shipper, or...everything? Management does not know how to manage team members with regard to our identity, so we are constantly shown "the accountability stick" as a form of motivation. It doesn't work folks, and I'll tell ya, we are getting tired of it. We are operations people in the stores, and management attempts to hold us to sales metrics like its our fault print jobs and pack and ships aren't coming in the door. Also, there is an incredible amount of information to absorb. I mean, a ridiculous amount of information. I've seen new team members last 48 hours before they quit because they cannot handle the onslaught of information. Finally, a couple years ago we changed management structure a bit so the district managers have more responsibility. Well, they are now so overwhelmed that they like to threaten us more than reward us. Nice job.

    Advice to ManagementAdvice

    Stop adding things to our plate. Do you have any idea how hard it is to get everything done throughout the day, AND help customers? No! You don't, and we can tell you don't because you keep adding things for us to do. Also, we are all laughing at you behind your back because you think the "We Listen" program works. What a waste. Finally, I remember a couple year ago when we had such a positive outlook, now my district manager mentions "accountability" every single time he visits. What happened to the positivity????

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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