FedEx Office

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16 days ago

Retail Customer Service Associate

FedEx Office North Little Rock, AR

Internal Job Title: Center Consultant External Job Title for Posting Purposes: Retail Customer Service Associate To learn more about working at… FedEx Office

FedEx Office Reviews

715 Reviews
715 Reviews
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
427 Ratings

    Retail Sales/Customer Service with printing and production skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Center Manager
    Former Employee - Assistant Center Manager

    I worked at FedEx Office full-time (more than 3 years)


    Better than average starting pay. Promote from within culture. If you are a person who loves people, excels in providing over the top customer service, thrives on multi-tasking and are quick to own "by the book" policies and procedures ~ all while expressing an artistic flair ~ this could be a great fit for you and the company.


    Constantly changing typical retail schedule. Unreasonable expectations with ever changing sales promotions and software/technical upgrades, many of which are very poorly executed. Wage increase matrix is flawed and uninspiring. Starting wage determines your rate of pay throughout your career with the company.

    Advice to ManagementAdvice

    Address the punitive culture which makes write ups as the constant threat to address team member behaviors. Most team members want to do a good job. But with the bare minimum shift scheduling, there is rarely the opportunity for the essential in-center hands on cross training that would serve to build each individual team member's confidence, better round out the customer experience, and result in a tangible contribution to the company's bottom line.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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