FedEx Office Jobs in Seattle, WA

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21 days ago

Hospitality Parcel Specialist

FedEx Office Seattle, WA

(This is a representative list of the general duties the position may be asked to perform, and is… FedEx Office


30+ days ago

Center Lead Consultant

FedEx Office Seattle, WA +4 locations

To learn more about working at our FedEx Office Centers, follow the link below for an inside look at a career with us… FedEx Office


3 days ago

Retail Customer Service Associate

FedEx Office Seattle, WA +7 locations

Internal Job Title: Center Consultant External Job Title for Posting Purposes: Retail Customer Service Associate To learn more about working at… FedEx Office


14 days ago

Center Assistant Manager

FedEx Office Bellevue, WA

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive… FedEx Office


24 days ago

Transportation Ops Manager

FedEx Office Kent, WA

The Transportation Operations Manager is responsible for direct supervision of pick-up and delivery in the assigned market, which will include both… FedEx Office


6 days ago

Production Operator

FedEx Office Kent, WA

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) • Process and… FedEx Office


3 days ago

SameDay City Courier

FedEx Office Kent, WA

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive.) • Receives… FedEx Office


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FedEx Office Reviews

3.0
788 Reviews
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
458 Ratings
  • 1 person found this helpful

    A stressful work environment being made more stressful as corporate policy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA

    I worked at FedEx Office full-time (more than 3 years)

    Pros

    I gained a lot of experience in how to communicate with clients who don't understand computers or have the vocabulary to express their needs for printing or graphics, so I learned how to lead them and ask the right questions to find out exactly what they need, and FedEx Office's training (which is very good) gives an excellent grounding in how to do this.

    Cons

    The combination of fast digital printing and express shipping means that your job at FedEx Office is to fix it when other people have failed to do their job. And if it isn't possible to fix it, or if the customer comes in not understanding that 24-hour turn-around is expensive, they will get pissed off and take it out on the person behind the counter. There are some very nice people who come in to the store, but the rude, aggressive, unreasonable people are much, much louder, and it is easier for a single event to create a 'bad day' than to create a 'good day'.

    Advice to ManagementAdvice

    Based on policy changes in the last year, it looks as though FedEx is having buyer's remorse over their assimilation of Kinko's, and it appears that they are in the process of smothering it in it's sleep. FedEx has begun setting up smaller print-centers inside of office supply stores, where they don't have to worry about the details and inconveniences associated with a brick-and-mortar store. These mini print-centers are given far better equipment than FedEx Offices, and they are *not* under the 'FedEx Office' label (which has different management and headquarters), they are solely FedEx. Meanwhile, FedEx Office employees benefits and pay have degraded and a policy has been instituted to seek out every and any possible reason to terminate employees who were a part of Kinko's before the buy-out, because they make too high a salary. When you go to work for FedEx Office, one of the agreements you sign is for 'internal arbitration', which means you are banned from filing a wrongful termination suit and can only complain to FedEx's corporate lawyers.
    There are no incentive-based raises at FedEx Office. You will receive a raise once a year after your performance review, and your performance *might* make the difference of half a percentage point in that raise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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