Fidelity Investments

  www.fidelity.com
  www.fidelity.com

Fidelity Investments Jobs & Careers in Reston, VA

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11 days ago

Financial Representative

Fidelity Investments Reston, VA +2 locations

We have 170+ Fidelity Investor Centers across the United States and continue to open several new branches each year. Branch representatives offer… Fidelity Investments


2 days ago

Assistant Branch Manager – new

Fidelity Investments Bethesda, MD

We have 170+ Fidelity Investor Centers across the United States and continue to open several new branches each year. Branch representatives offer… Fidelity Investments


4 days ago

VP, Wealth Management Adviser

Fidelity Investments Bethesda, MD

Grow, develop, and retain book of high net worth, complex investors by proactively leveraging Fidelity's fee-based wealth management strategies… Fidelity Investments


19 days ago

Investments Representative

Fidelity Investments Bethesda, MD

We have 170+ Fidelity Investor Centers across the United States and continue to open several new branches each year. Branch representatives offer… Fidelity Investments


12 days ago

Relationship Manager - Bethesda, MD (Future Opportunities)

Fidelity Investments Bethesda, MD

We have 170+ Fidelity Investor Centers across the United States and continue to open several new branches each year. Branch representatives offer… Fidelity Investments


4 days ago

Wealth Management Relationship Manager

Fidelity Investments Bethesda, MD

We have 170+ Fidelity Investor Centers across the United States and continue to open several new branches each year. Branch representatives offer… Fidelity Investments


19 days ago

Regional Relationship Manager

Fidelity Investments Washington, DC

We have 170+ Fidelity Investor Centers across the United States and continue to open several new branches each year. Branch representativesoffer… Fidelity Investments


20 days ago

Vice President, Sales - Institutional Wealth Services

Fidelity Investments Washington, DC

Meet/exceed specified asset growth and new client goals in the assigned territory Understand and… Fidelity Investments


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Fidelity Investments Reviews

1,909 Reviews
3.6
1,909 Reviews
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Fidelity Investments CEO Abby Johnson
Abby Johnson
38 Ratings
  1. 4 people found this helpful  

    Great place to gain professional experience out of college!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative III in Durham, NC
    Former Employee - Customer Service Representative III in Durham, NC

    I worked at Fidelity Investments full-time (more than 3 years)

    Pros

    The company was a great way to gain professional work experience in a corporate environment. The company places major emphasis on customer service, and will reward its employees for meeting SLAs, daily metrics, and going above and beyond to drive customer loyalty. Also, the quarterly bonus potential, employee match for 401k, and profit sharing is amazing! Plus there is plenty of overtime for those who desire it.

    Cons

    Call Center Environment can be very stressful and is not for everyone. Employees have to go through too many avenues to find answers or confirm information, which can effect the employees call handling time and as a result can damage the employees daily metrics and bonus potential. Lastly, has a "Not what you know, but who you know" culture and as a result, the opportunity for growth within the company can be slow if you are not a Fidelity socialite!

    Advice to ManagementAdvice

    Create a better strategy to use the strengths of your employees. For instance, an employee may have an issue meeting metric goals(which is due to the high volume of calls and slow resource utilization procedures), but may have and ability to deal with sensitive scenarios and provide world class customer service. This person should not be overlooked for positions within the company due to low metrics. This type of person may excel departments which service highly sensitive customer scenarios under less pressure(e.g. calls coming in back to back), such as participant advocacy or survivors services.

    Recommends
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    Approves of CEO

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