Fidelity Investments

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  www.fidelity.com

Fidelity Investments Senior Systems Support Analyst Jobs & Careers

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15 days ago

Senior Systems Services & Support Analyst

Fidelity Investments Durham, NC +2 locations

We are looking for a Systems Engineer with strong customer and communication skills to provide operational expertise on our Global Support teams… Fidelity Investments


6 days ago

Systems Services Support Analyst

Fidelity Investments Smithfield, RI

The candidate will monitor, troubleshoot and repair application software issues and escalate to senior support technicians as necessary. Take… Fidelity Investments


12 days ago

Senior Systems Analyst

Fidelity Investments Boston, MA

SAI is the registered investment adviser and wholly owned subsidiary of FMR LLC. In addition to investment management, SAI specializes in investment… Fidelity Investments


11 days ago

Senior Systems Analyst - Project Management

Fidelity Investments Smithfield, RI

Works with Project Manager/Product Manager and business stakeholders to analyze, interpret and define product requirements (business, functional and… Fidelity Investments


26 days ago

Senior Business Analyst

Fidelity Investments Smithfield, RI

As part of the Solution Delivery organization, the Senior Business Analyst is responsible for delivering quality products to customers by… Fidelity Investments


28 days ago

Agile Systems Analyst/Project Manager-Transfer of Assets Team

Fidelity Investments Durham, NC

The Account and Cash Services team supports multiple customer facing web pages and tools for our Retail and Net Benefits customers. These include the… Fidelity Investments


1 day ago

Sr. Business Analyst – new

Fidelity Investments Smithfield, RI

Works with peers and senior leaders to elicit and capture business requirements within a single project. Works with end user management to identify… Fidelity Investments


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Fidelity Investments CEO Abby Johnson
Abby Johnson
38 Ratings
  1. 4 people found this helpful  

    Great place to gain professional experience out of college!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative III in Durham, NC
    Former Employee - Customer Service Representative III in Durham, NC

    I worked at Fidelity Investments full-time (more than 3 years)

    Pros

    The company was a great way to gain professional work experience in a corporate environment. The company places major emphasis on customer service, and will reward its employees for meeting SLAs, daily metrics, and going above and beyond to drive customer loyalty. Also, the quarterly bonus potential, employee match for 401k, and profit sharing is amazing! Plus there is plenty of overtime for those who desire it.

    Cons

    Call Center Environment can be very stressful and is not for everyone. Employees have to go through too many avenues to find answers or confirm information, which can effect the employees call handling time and as a result can damage the employees daily metrics and bonus potential. Lastly, has a "Not what you know, but who you know" culture and as a result, the opportunity for growth within the company can be slow if you are not a Fidelity socialite!

    Advice to ManagementAdvice

    Create a better strategy to use the strengths of your employees. For instance, an employee may have an issue meeting metric goals(which is due to the high volume of calls and slow resource utilization procedures), but may have and ability to deal with sensitive scenarios and provide world class customer service. This person should not be overlooked for positions within the company due to low metrics. This type of person may excel departments which service highly sensitive customer scenarios under less pressure(e.g. calls coming in back to back), such as participant advocacy or survivors services.

    Recommends
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    Approves of CEO

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