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Fidelity Investments CEO Abby Johnson
Abby Johnson
364 Ratings
  • High Net Worth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - High Net Worth in Jacksonville, FL
    Current Employee - High Net Worth in Jacksonville, FL
    Positive Outlook
    Approves of CEO

    I have been working at Fidelity Investments full-time (Less than a year)


    This job is technically a "call center", but don't let that dissuade you, Fidelity an amazing place to work. The benefits, training, and exposure to the financial markets are invaluable. For those wanting to enter the industry that do not have degrees from overpriced private colleges, Fidelity is the place to be. You will work alongside some of the best and the brightest, ambitious individuals who come from a wide array of backgrounds, all sharing a common desire to help the uneducated investor find success. I can only speak for the Jacksonville, FL location, but the training is phenomenal. The series 7 instructors, alongside the rest of the learning and development team will make sure you are successful. You will have to be self motivated though, every day during the initial training you will be coming home to take 1-3 hour tests, but if you ever need assistance with a concept the mentors are there for you - and are actually encouraged to help you by being paid overtime. Whether you want to move up in Fidelity or leave and go to another firm, this is a great place to get your foot in the door in a normally very competitive industry. Benefits are amazing. Make sure you take advantage of everything. With the brand new systems in place, schedules are more flexible!


    If you want to go to a role involving financial analysis, or anything unrelated to the direct relationship with the clients, it is almost impossible to do starting from the phone roles, you will easily get a job at another firm with the training and certifications you gain, so you may have to jump around from firm to firm. The advisory/guidance roles in Fidelity are less "sales" related in comparison to say Merrill Lynch, but they are still sales related. At the end of the month if you did not speak with a single customer that needed an annuity, you should not see any form of negative impact for not putting someone in one. Fidelity should be leading the industry in the charge towards a more "fiduciary" standard. The compensation was recently increased to 42k for the entry level, which is okay, but honestly everyone across the board should receive about an extra ~10k. Fidelity can afford to do it, and the retention rates would drastically increase. Most of the employees are recent college graduates, so amazing healthcare and benefits are not as important as cash money to invest.

    Advice to Management

    Offer a program to train those in phone roles to move to analysis roles or careers away from the phone sites - we are losing talented individuals that could do very well in other areas of our company. Go from commission based advisory roles to a "fee-only" structure, our clients deserve this. 6's as well as 7's should count on the surveys, or to put it another way a 1 on a customer survey should NOT have the same weight as a 6.

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